Call Center Agent

Are you looking to get hired for a Call Center Agent position at SIXT Germany? This post contains the call center agent description to help you create a detailed update.

By its name, SIXT Germany specializes in calling possess factors and agent center illustration and technicality part of the company.

To understand more insight concerning Call Center Agent, including the requirements, duties, and benefits, you must digest the following information below this post.

Job Details

• Address: Kleve, Germany
• Name of job position: Call Center Agent
• Country: Kleve, Germany
• Work hours or week: Every day except Sundays
• Employment Type: Full-Time
• Salary: €33,084 a year and €16 an hour
• Benefit: Other Benefits.

Company Description

SIXT Germany is a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide.

The company mobility platform ONE combines our products, SIXT rent (car rental), SIXT share (car sharing), and SIXT ride (cab, driver, and chauffeur services).

SIXT+ (car subscription) gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners, and around 1.5 million drivers worldwide.

A call center agent is a person who handles incoming or outgoing customer calls for an organization, and they might handle account inquiries, customer complaints, or support issues.

They are in more than 110 countries, with franchise partners at 2,070 rental stations and a call center agent who manages incoming and outgoing customer calls, also called a blended agent.

Ideally, it would help if you were experienced in working as a Call Center Agent or within another role in the service and support, customer care, or call center sector.

Qualifications

1. Likable, motivated, and you enjoy being in direct contact with our customers.
2. You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner.
3. You are an organizational and communicative talent, and you work independently, solution-oriented and service-oriented
4. You like to work in international teams and appreciate the exchange with colleagues.
5. You are fluent in Dutch and English (written and spoken) and have an understandable and straightforward way of speaking and expressing yourself.

Duties

1. De-escalate situations involving dissatisfied customers, offering patient assistance and support
2. Call clients and customers about the company’s new products, services, and policies.
3. Guide callers through troubleshooting, navigating the company site, or using the products or services
4. Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
5. Collaborate with other call center professionals to improve customer service

Benefits

1. Above Average Compensation: our employees (m/f/d) receive above-average compensation + performance-related bonus + support with bAV & VML
2. Permanent Contract: You will get a permanent contract, and a 500€ (gross) welcome bonus
3. Allowances: For the holiday, night shift & Sunday work
4. Planning Allowances: 30 days vacation & regulated working hours with shift plans approx. 3-4 weeks in advance
5. 100% Home Office: You can work completely remotely from anywhere in Germany, including up to 30 days per year in other European countries (EU, CH & UK).
6. Flexible Flextime Account: With the build-up of up to 20 minus hours
7. The Best Colleagues: Comprehensive onboarding & warm working atmosphere + work with your friends and receive a 2.000€ (gross) Refer-a-Friend bonus for every hire through your referral
8. Significant Employee Advantages: for SIXT rent, share, ride & SIXT+, car leasing offers, and discounts with partners for travel, beauty, clothing, etc.
9. Social and Health: DiverSIXTy program promotes a corporate culture of acceptance, appreciation, and respect, free cyber sports courses, and our psychological hotline.

Aimglo Say

As a Call Center Agent, you are liable to take calls from customers, answer questions, or address any concerns they may have.

Therefore handling many inbound and outbound, listening to customers’ needs or issues, and providing helpful solutions to their problems.

While working, you will enjoy the enormous benefits and experience the job produces with the adequate platform the company showcases.