Desktop Support Engineer

Desktop Support Engineer 

EIRE Systems KK / EIRE Systems Co., Ltd.

EIRE Systems KK / EIRE Systems Co., Ltd. is currently recruiting Desktop Support Engineer for its organization with immediate employment for the qualified Candidate.

Kindly read through how to apply for this available vacancy before it expires, and check out the salary, working hours, and eligibility for this position.

Job Description

Join The Client Technical Support Engineers team, which provides professional IT services to small-to-medium and large enterprise client customers. EIRE Systems offers a varied and challenging IT services career in a highly diverse and fast-moving business environment.

Responsibilities

• Provide exceptional customer support for various end-user computing technologies – i.e., desktop PCs, mobile devices, network printers and other office equipment, standard office and financial applications, client-server and cloud/web-based solutions, etc.
• Learn and familiarize yourself with our client support model and customer technical environments. Contribute to improving processes and documentation to improve the level of support provided to clients.
• Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
• Troubleshoot user account access issues and process access management requests (e.g., Active Directory account, remote access account, etc..…)
• Administer asset management processes related to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, and disposal).  Also, assist in conducting computing inventory audits.
• Contribute to IT projects as needed and as coordinated by the assigned project manager.

Requirements

• Minimum Experience Level: Over 1 year
• Career Level: Mid Career
• Minimum English Level: Business Level (Amount Used: English usage about 50%)
• Minimum Japanese Level: Business Level
• Minimum Education Level: Technical/Vocational College
• Visa Status: No permission to work in Japan is required

Skills

• Polite communication skills for customer support using both Japanese and English.
• Technical knowledge for supporting Windows (OS versions 7, 8, or 10),  Microsoft Office products, and Microsoft Outlook/Exchange.
• Experience in installing and deploying PC hardware and software in a professional setting.
• Good troubleshooting and problem resolution skills.
• IT / Technical education background and/or relevant industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) for Windows OS preferred.
• ITIL certifications desirable
• Previous experience working in a global or international IT team is highly desirable.

Average Salary: ￥479,000