Student Service Centre Administrator- Dubai Campus

Student Service Centre Administrator- Dubai Campus,

Heriot-Watt University, UAE

Job Description

Summary of Key Duties and Responsibilities

• Provide professional customer service in all interactions.
• Communicate effectively by phone, email, and in-person professionally and tactfully; respond promptly and accurately.
• Provide information and assistance to stakeholders on University rules, policies, procedures, and a comprehensive range of services. This includes enrolment, letters, student records, visa, finance, and transport. If outside the scope of the Student Service Centre, connect the stakeholder with the relevant recipient/staff.
• Fulfill requests for transcripts, letters, attestation, and other academic services.
• Maintained Dubai student records, ensuring student data was captured, retained, and processed at all student lifecycle stages.
• Develop and implement a regular audit schedule to ensure data quality and consistency, addressing gaps.
• Maintain an accurate and current KHDA student database and complete KHDA submissions related to student data, including the Annual Census, under the supervision of the Student Records Lead.
• Process the submission of documents and service requests from students, such as completed University forms and assignments/coursework. Ensure each submission is correctly recorded and directed to the relevant recipient/staff.
• Investigate and resolve inquiries. If outside the scope of the Student Service Centre, connect the stakeholder with the relevant recipient/staff.
• She maintained clean and orderly Student Service Centre areas.
• Connect stakeholders with relevant Finance Department team members for non-standard payment plans and return postdated cheques from the bank for those wishing to amend payment methods before payments become due.
• Help plan, prepare, and implement various Registry and Student Support events, such as induction, enrolment, and graduation.
• Maintain confidentiality of University and student records.
• Prepare, compile and maintain periodic activity reports and records.
• Other duties as assigned to support the mandate and goals of the Registry and Academic Support Directorate.

Education, Qualifications & Experience

These are the criteria for making the short-listing and recruitment selection essential.

• Educated to at least a degree or similar or equivalent practical experience in the workplace
• Experience of working within a similar environment as outlined above
• Excellent English language skills, including writing, speaking, and comprehension
• Competent in the use of relevant IT packages
• Analytical problem-solving skills
• Well-developed interpersonal skills
• Demonstrable excellent customer service
• Demonstrable ability to work quickly, flexibly, and accurately in a dynamic, changing, and pressured environment
• Demonstrable professional and proactive approach

Desirable

• Experience in Higher Education
• Specific IT software package knowledge

About the Company

At Heriot-Watt, we understand that being diverse makes us better. We support a culture of respect and equal opportunity and value diversity at the heart of our work. We want to increase the diversity of our workplace to underpin a dynamic and creative environment. The appointment is conditional upon completing all Labour and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.

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