Website AfaqTech
Service Desk AnalystAfaqTech
Job Description
Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware, and software issues with computers. They also perform technical maintenance and software installations and updates.
Responsibilities
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Handle business-critical IT tasks and system improvements
- Research and evaluate emerging technologies, hardware, and software
- Serve as the subject matter expert supporting MAC OS, Windows, and all standard office software and applications, such as Microsoft, Adobe, and general daily used applications.
- Receive issues over the phone and respond to users’ inquiries
- Install, configure, and support workstation software, hardware, printers, and phones
- Analyze staff needs, identify vulnerabilities, and boost documentation, implementation, and testing.
- Implement applications and software installation/upgrades/troubleshooting
- Train employees on both software and hardware.
- Implement and monitor daily backup and recovery procedures
Skills
- Bachelor’s degree in computer related
- Min 2 years experience in IT
- Experience with or knowledge of operating systems; current equipment and technologies,
- Â enterprise backup and recovery procedures, system performance monitoring tools,
- Advanced computer skills and detail orientation
- Fluent in English and Arabic
- Age not exceeding 35 years
- Preferred to have Kuwaiti driving license and car
Job Details
- Job Location: Al Kuwait, Kuwait
- Company Industry: IT Services
- Company Type: Unspecified
- Job Role: Information Technology
- Employment Type: Full-Time Employee
- Monthly Salary Range: Unspecified
- Number of Vacancies: 3
Preferred Candidate
Degree: Bachelor’s degree / higher diploma
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