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Assistant Executive Housekeeper

Hilton

Assistant Executive Housekeeper,

Hilton, Dubai

Full Job Description

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations, including the development of the Team Members within the group, to provide an exceptional experience for our Guests.

What will I be doing

As an Assistant Executive Housekeeper, you will oversee housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist with overseeing Housekeeping/Laundry operations
  • Operate within departmental budgets through the adequate stock and cost controls and well-managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
  • Implement all Housekeeping policies and procedures, including Health and Safety and security effectively
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork
  • Ensure team members have up-to-date knowledge of all room categories and amenities
  • Assist the Executive Housekeeper in maintaining good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support the Executive Housekeeper
  • Ensure communication meetings are conducted
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training, and developing the team
  • Deputize in the absence of the Executive Housekeeper
  • Provide excellent guest service
  • Assist other departments wherever necessary

What are we looking for

  • An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully
  • fill this role; you should maintain the attitude, behaviors, skills, and values that follow:
  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Knowledge of Workplace, Health, Safety, and Hygiene is essential
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account
  • High level of IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value for nearly a century. Hilton continues its tradition of providing exceptional guest experiences across its global brands.

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all!

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