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Website https://twitter.com/RiaFinancial Ria Money Transfer

A leading money transfer company

Job Description

Being part of our retail team means that:

  • You enjoy working in a customer-facing role,
  • You are driven by providing excellent customer service,
  • You are confident in handling our customer’s money in a fast-paced environment,
  • You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
  • You are friendly, collaborative and have a positive attitude.

Responsibilities

What you will do on a daily basis:

  1. Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency;
  2. Accurately verify or enter the customer’s information on our systems;
  3. Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;
  4. Recognise problems, issues or complaints during queries and propose solutions or escalate to the management team;
  5. Keep up to date with Ria’s products, services and policies;
  6. Balance your cash register and prepare cash for bank deposit;
  7. Prepare the record of your daily transaction;
  8. Perform other duties as assigned or requested by your colleagues and superiors.

Qualifications

What we will look for you to have:

  • Ability to work flexible schedules, including weekends;
  • Some computer knowledge with ability to use MS Word and Excel;
  • Cash handling experience is highly preferred;
  • Strong customer service skills;
  • A valid work permit is a must.
  • Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding customer service.

About Us

Your Place at Ria You’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world.

Although we’re now a global fintech with offices worldwide, we’ve stayed true to our roots. We are down-to-earth people who are from everywhere and comfortable just about anywhere.

Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping open ways for a better everyday life drives us to continue doing our best each day.

The Ria DNA comprises four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people and we never, ever forget that.

AimGlo Say.

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