Website Cognizant Japan K.K.
Incident & Problem CoordinatorCognizant Japan K.K.
Job Description
- Experienced in primary incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in investigating and resolving incidents.
- Demonstrated excellent communication skills under pressure, including partner engagement and escalations, crafting high-quality stakeholder updates, and ensuring timely and meaningful communications.
- Experienced as a driver or leading contributor in post-incident review and root cause analysis, using five Whys and other methods to develop action items and lessons learned.
- Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights.
- Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
- Language Proficiency in Japanese and English
Additional Tooling/Skills (helpful but not required)
- Splunk log aggregation and analysis
- Ticket tracking via ServiceNow, Jira, or similar
- Data analysis and visualization using Excel, Numbers, Tableau or similar
Requirements
Minimum Experience Level | Over 3 years |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Business Level |
Minimum Education Level | Bachelor’s Degree |
Visa Status | Permission to work in Japan required |
Job Location
- Tokyo – 23 Wards
Average Salary:¥8,000,000
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