Front Office Associate

Front Office Associate, Citymax Hotels UAE, UAE

Full Job Description

Job Purpose

The primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts, money to change, room blocking and inventory, guest check-in, room transfers and another guest requirement.

Key Accountabilities

• Upsells the hotel to guests whenever the opportunity arises.
• Keeps informed of Citymax hotel policies and procedures related to FO operations and guest service.
• Blocks and pre-registers rooms according to reservation requests.
• Blocks rooms for arriving guests according to set procedures.
• Makes and follows through room-rate-name changes.
• Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
• Types all pre-registered and NSR key envelopes prior to guest arrival.
• Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
• Attends to every guest requests the best way possible.
• Keeps informed of the hotel’s emergency procedures.
• Maintains a clean neat work area at all times.
• Checks supplies weekly in the work area and requisitions accordingly.
• Keeps updated on the system operation and procedures.
• Performs other duties as may be assigned from time to time.

Qualifications

• Education
  • Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management / Course in Hotel Management preferred.
• Job Experience
  • Previous experience in service / hospitality industry is an asset, 2-3 years in Front Office is ideal
• Others
  • Excellent interpersonal and communication skills.
  • Speak, Read and Write English.

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