Customer Service Representative

Customer Service Representative,

United Airlines, Fairfax, VA

Full Job Description

There’s never been a more exciting time to join United Airlines. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. We’re on a path towards becoming the best airline in the history of aviation.

It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a special responsibility to uplift and provide opportunities in the places where we work, live and fly. We can only do that with a truly diverse and inclusive workforce.

Are you ready to travel the world? Our careers include a competitive benefits package to keep you happy, healthy and well-travelled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work.

Travel: Fly United for free – domestic and international – bring your friends and family too!

Flexibility: Opportunities for overtime and the ability to trade shifts to work a flexible schedule.

Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.

Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in operation.

Up to $33.30 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

As the face of our customer, here’s what you will do:

Whether our customers are travelling for business or pleasure, you are the professional in the airport that crafts meaningful connections and encourages an environment where everyone feels welcome, valued, and respected.

You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, and baggage, greeting customers as they start and end their journey and doing it with a smile.

You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Interacting with customers in a kind and valuable manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
• We are working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

• What’s needed to succeed (minimum requirements)
• High School Graduate, GED or education equivalent
• Excellent communication ability
• Must be at least 18 years old
• Must pass a background check
• Work during the day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational needs.
• You are legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

What we provide

• Competitive benefits
• Discounted travel
• Career advancement opportunities

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