Website Teleperformance Portugal
commitment, passion and dedication to excellence.
Customer Service Assistance
Puteaux, France
Job Description.
If you are a great communicator and passionate about the fashion industry, this is the perfect job for you They’re looking for proactive and motivated people to work with PVH – the multinational clothing company that owns some of your favourite brands. You’ll have the opportunity to build a successful career and contribute to the company’s success. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping customers with their orders, ensuring great service.
Responsibilities.
- Ensure an adequate response time while delivering the highest possible service.
- By phone or written support, assist with any of the customer’s questions and concerns regarding the service.
- Maintain excellent quality and efficiency to achieve our team targets.
- Identify and process orders that may be fraudulent.
- Provide Information regarding shipping and delivery.
- Advice our customers on a high level, providing updated help guides and meeting their individual needs.
Requirements.
- Native written and verbal communication skills in French.
- Good level of English -B1 level (mandatory).
- Social media responsiveness, including tracking and responding to customer comments.
- Ability to ensure positive delivery of messages to our customers.
- Ability to create upsell and cross-sell opportunities.
- Ability to manage several emails efficiently.
- Problem-solving skills.
- Good argumentation skills.
Benefits.
- Signing Bonus 3000€.
- Excellent work opportunity in a leading multinational company.
- International career in a multicultural environment.
- Possibility of cooperation with leaders in various industries.
- Stable work and career progression.
- Long-term development opportunities.
- Health Insurance since day one in the company.
- Possibility to live in one of our apartments.
- Initial flight expenses refund.
- Annually complementary return flight to your home country (within Europe).
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
- Free Portuguese language courses, sports activities and organized events.
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