Assistant Restaurant Manager

Roll’d Runaway Bay

Assistant Restaurant Manager To assist the manager at the assigned Roll’d outlet, dynamically lead and manage all facets of operations within the assigned Roll’d outlet.

To train and develop new and existing team members to achieve sales growth and profitability through the store’s performance whilst maintaining Roll’d company compliance standards and ethical Code of Conduct.

Duties Of This Role

In this role, you will report directly to your Restaurant Manager and be required to undertake the following duties:

1. Assist the Store Manager with coordinating the entire Store operation, including the front and back of the house
2. Be the embodiment of Roll’d’s brand and culture
3. Deliver superior guest service and ensure absolute customer satisfaction
4. Respond to and resolve customer complaints efficiently
5. Organise and supervise a shift
6. Assist with the appraisal of all team members’ performance and provide feedback to foster a positive environment and productivity within the Store
7. Oversee training and development of team members
8. Flexibility with working hours will be required due to the nature of the hospitality business.

About you

We are looking for friendly and outgoing people, who are full of energy, love to engage with people and have strong family values.

You’ll also need to have a strong work ethic and be committed to delivering exceptional customer service.

Skills & competencies:

To be successful in this role, you would need to possess the following:

• Proven experience in a restaurant or QSR environment
• Proven track record managing and motivating a team
• Analytical skills and a solid understanding of business management practices and strategies
• Familiarity with Point of Sale systems, Ordering, Stocktake and Rostering system
• Excellent communication and interpersonal skills
• Ability to manage time effectively

Desirable Criteria:

1. Ability to manage multiple tasks and people
2. Ability to achieve outcomes with minimal supervision
3. Able to build trust and show integrity by being genuine, talking straight and keeping promises
4. Being accountable, proactive and innovative
5. Show care by listening carefully and seeking feedback
6. Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
7. Ability to adapt in a changing environment
8. Australian Citizen or Permanent Resident

Experience and Qualifications:

• Completed Year 12
• Preferably completed Hospitality Qualifications
• Food Safety Handling Certification (preferred)
• 1+ years prior experience working as a leader within a restaurant or QSR environment

We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

About Us

Rolld Australia is a food and beverage company focusing on the franchise model, Vietnamese cuisine, catering, and restaurants. Our roots are embedded deep within the Vietnamese culture, where the very fabric of our existence is based on kinship.

Whether you are related by blood, you are a brother, sister, uncle or aunty. When you become part of Roll’d, you become part of our family, an unbreakable link. Franchise success Roll’d have not only brought the concept of Vietnamese street eats to Australia but has created a business model that can be systematically replicated.

We are the first to develop a successful and consistent franchise model that makes fresh, daily, premium Vietnamese food and serves it fast. Every dish ordered tastes as good as Mum made it (to be honest, we’d hear about it if it weren’t).

With stores across the nation and plans for an international location this year, we are Australia’s largest Vietnamese food franchise business.

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In conclusion, with the update above on Assistant Restaurant Managers, one is aware of the requirements, skills, characteristics, and salaries Click on the “Apply Now” button to secure a chance to work as a Assistant Restaurant Manager.