Assistant Store Manager

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Job Details

1. Name of company: Calvin Klein, PVH
2. Name of job position: Assistant Store Manager
3. Title: Assistant Manager
4. Reports to: Store Manager/Associate Manager
5. Job classifications: Hourly Non-Exempt
6. Country: Canada
7. Location: Niagara on the lake, Ontario, Canada
8. Employment type: Full-time
9. Salary: CA$43,317 per year

Company Description

Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for their brand.

They work closely with the Store Manager to lead a team focused on delivering top-line sales results. Assistant Managers support recruitment, talent development and performance management.

Responsibilities

1. Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
2. Encourages and helps associates maintain an in-depth knowledge of products and promotions to help explain the value and build brand loyalty.
3. Partners with the Store Manager to make decisions that support brand standards, and customer service expectations, and connect the store’s goals to the larger business objectives.
4. Prioritizes delivering an exceptional customer experience throughout the store and always places their customer first.
5. Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
6. Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.
7. Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.
8. Assists with business analysis and planning; convey opportunities and customer feedback to the Store Manager.

Associate Morale

1. Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to the Store Manager.
2. Motivates and inspires associates to achieve sales goals and upholds brand standards; models expectations recognizes outstanding performance and assists in the coaching and development of associates.
3. Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
4. Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
5. Champions innovation and change supports company initiatives and reinforces a continuous improvement environment.

Qualifications

1. A minimum of 1 year of retail store management experience is required.
2. Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
3. A flexible schedule is required including nights, weekends and overnight shifts; some travel may be requested.
4. Excellent communication and time management skills.
5. Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.
6. PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.

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