Assistant Store Manager, Chadstone

Location: Chadstone, Australia

Company: Singtel Group

So, why Optus?

Our vision is to be Australia’s most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivering by our amazing people.

Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.

About the role

We’re looking for an experienced and enthusiastic professional to take the next step in their career development and say YES to the role of Assistant Branch Manager at our Chadstone store.

As an Assistant Manager, you encourage and empower your team in providing customers with a quality experience in the Optus store! You’re the central support person for your store manager that you will work in collaboration with.

You know your stuff and help to own an efficient and successful business whilst developing your organisational and leadership skills. Supporting to improve your team’s performance through dedication to their personal development and through your supportive coaching and mentoring style.

Always leading by example and supporting in creating a fun, inspiring, customer-committed atmosphere in the store!

Your responsibilities:

1. Customer Focus through managing service expectations, interactions, issues and outcomes within company guidelines through effective leadership, personal example and team upskilling.
2. Improving Performance through effective development, outlining specific and measurable team objectives, and assuming accountability and ownership when the store manager is absent.
3. Effective leadership is a role model in exemplary work ethics, customer service and alignment to Optus values, personal and team development, rewarding, recognition and celebrating success.
4. Supporting Coaching and Development of highly engaged teams based on result and ability, service outcomes, Optus standards and application of effective organisational change.

About you

• Leads by example through drive and ambition to make the team perform at the highest level of results, providing good outcomes and customer service.
• Inspiring and highly engaged individual who motivates and encourages others to do their best builds a welcoming and highly energised atmosphere for customers and team alike.
• A supportive mentor with the ability to coach the store team, offering integrity and building on experience to offer support and guidance.
• An adaptable individual who can effectively prioritise time and effort to maximise results and handle customer outcomes and business expectations.

This isn’t just your next job; this is your chance to have new challenges and daily opportunities to deliver the best in class. We want you to succeed and be thrilled to come to work and commit to investing in you as a person.

We remunerate based on performance and continuous value-adding. On top of your salary, we offer a bonus structure and discounts on Optus products and services. We also pride ourselves on maintaining a unique culture.

We provide ongoing mentoring, development and career growth opportunities, a great work environment, social events, and a health and well-being focus.

To learn more about our culture at Optus, go behind the scenes with our people by searching #OptusLife on LinkedIn. As a provider of essential services across Australia, Optus has a critical role in the community by keeping our customers connected to the people they love and the things that matter.

We have a COVID-19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns about meeting this requirement.

Please, no recruitment agencies; we’ll be managing this role in-house. Any resumes submitted outside our process will be deemed the sole property of Optus.

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In conclusion, with the update above on Assistant Store Manager, Chadstone, one is aware of the requirements, skills, characteristics, and salaries Click on the “Apply Now” button to secure a chance to work as a Assistant Store Manager, Chadstone.