Website https://twitter.com/Sitel_WorldWide Sitel
We succeed when you succeed
- Req ID#: 292188
- Madrid, Spain, ES
- Career opportunity in Lisbon (Paid Relocation)
- Customer Service
Learn, Lead & Grow at Sitel Group®
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.
Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
Come and work with us.
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you a Spanish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: Spanish Customer Support for Airbnb.
Our client Airbnb is a trusted online community marketplace for unique accommodation worldwide, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
- Manage host’s and guests’ queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experiences that people value and we are proud of
- Be responsible for following the direction of the management and provide feedback
To succeed in the role, you will need to have the following:
- Native or proficient level of Spanish (C2)
- Advanced level of English (at least C1), both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal
Benefits.
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Private healthcare & dental insurance (after six months of employment)
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!
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