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Website https://twitter.com/RiaFinancial Ria Money Transfer

A leading money transfer company

Job Description

Being part of our retail team means that:

  1. You enjoy working in a customer-facing role,
  2. You are driven by providing excellent customer service,
  3. You are confident in handling our customer’s money in a fast-paced environment,
  4. You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
  5. You are friendly, collaborative and have a positive attitude.

Responsibilities

What you will do on a daily basis:

  • Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency;
  • Accurately verify or enter the customer’s information on our systems;
  • Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;
  • Recognise problems, issues or complaints during queries and propose solutions or escalate to the management team;
  • Keep up to date with Ria’s products, services and policies;
  • Balance your cash register and prepare cash for bank deposit;
  • Prepare the record of your daily transaction;
  • Perform other duties as assigned or requested by your colleagues and superiors.

Qualifications

What we will look for you to have:

  1. Ability to work flexible schedules, including weekends;
  2. Some computer knowledge with ability to use MS Word and Excel;
  3. Cash handling experience is highly preferred;
  4. Strong customer service skills;
  5. A valid work permit is a must.
  6. Your positive attitude and effective communication skills will be essential to work alongside your team members and creating outstanding customer service.

About Us

Your Place at Ria

You’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with a straightforward mission: to help people like us stay connected to their loved ones around the world.

Although we’re now a global fintech with offices worldwide, we’ve stayed true to our roots. We are down-to-earth people who are from everywhere and comfortable just about anywhere.

Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping open ways for a better everyday life drives us to continue doing our best daily.

The Ria DNA comprises four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people, and we never, ever forget that.

AimGlo Say.

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