Website https://twitter.com/RiaFinancial Ria Money Transfer
A leading money transfer company
Job Description
Being part of our retail team means that:
- You enjoy working in a customer-facing role,
- You are driven by providing excellent customer service,
- You are confident in handling our customer’s money in a fast-paced environment,
- You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
- You are friendly, collaborative and have a positive attitude.
Responsibilities
What you will do on a daily basis:
- Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency;
- Accurately verify or enter the customer’s information on our systems;
- Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations;
- Recognise problems, issues or complaints during queries and propose solutions or escalate to the management team;
- Keep up to date with Ria’s products, services and policies;
- Balance your cash register and prepare cash for bank deposit;
- Prepare the record of your daily transaction;
- Perform other duties as assigned or requested by your colleagues and superiors.
Qualifications
What we will look for you to have:
- Ability to work flexible schedules, including weekends;
- Some computer knowledge with ability to use MS Word and Excel;
- Cash handling experience is highly preferred;
- Strong customer service skills;
- A valid work permit is a must.
- Your positive attitude and effective communication skills will be essential to work alongside your team members and creating outstanding customer service.
About Us
Your Place at Ria
You’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with a straightforward mission: to help people like us stay connected to their loved ones around the world.
Although we’re now a global fintech with offices worldwide, we’ve stayed true to our roots. We are down-to-earth people who are from everywhere and comfortable just about anywhere.
Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping open ways for a better everyday life drives us to continue doing our best daily.
The Ria DNA comprises four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people, and we never, ever forget that.
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