Website American Cruise Lines
Cruise Director,
American Cruise Lines, United States
Full Job Description
American Cruise Lines (ACL), the most extensive USA-flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2024 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels added to our fleet, we are now accepting applications for shipboard management positions for our 2024 season!
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while engaging guests at all times through a series of activities, shows, events, presentations, and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events, and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, a collaborative approach, team spirit, and a passion for guest satisfaction.
Responsibilities
- Schedule and execute engaging entertainment, enrichment, and activity programs that enhance and elevate the guest experience.
- Effectively communicate to guests via the shipboard daily program, television, stage, public address system, one-on-one interaction, and socialization.
- Socialize with guests at every opportunity, including, but not limited to, meal times and cocktail hour.
- Greet guests as they depart for and return from shore excursions.
- Make daily Noon announcements/updates; make every effort to make all PA announcements as the “voice” of the cruise.
- Meet with the Excursions Director, Guest Speakers, Guest Instructors, and Resident Entertainers at the start of every cruise to review the schedule.
- Create the daily Ship To Shore
- Host Officer Introduction and Excursion Briefing.
- Assist in the delivery of the Safety Briefing with the Captain
- Ensure lounges are prepared for activities, events, presentations, and shows (lounge configuration, A/V requirements, etc.).
- Confirm entertainers 48 hours in advance; assist entertainers and onboard speaker’s A/V needs.
- Create and update the bulletin board daily.
- Work with the Excursions Director to prepare folders and materials for turnaround day.
- Act as company representative at pre-cruise hotels on turnaround day.
- Promote onboard sales and brand loyalty by hosting re-booking events.
- Oversee proper VIP guest service delivery.
- Communicate and regularly report to the Home Office as to the status of the cruise, guest issues, and recovery, and the evaluations of Guest Speakers, Instructors, and
- Entertainers.
Qualifications
- Previous experience required. Cruise ship experience is preferred, but candidates with upscale hotel/resort experience will be considered.
- Extremely polished speaking/presentation skills required.
- Strong social skills are required.
- Strong critical thinking skills are required.
- Must possess a strong sense of production and presentation.
- Basic knowledge of audio/visual equipment required.
- Must be enthusiastic, outgoing, and confident and have a can-do attitude.
- Excellent time management and attention to detail.
Work Schedule
- 7 Days per week while onboard the ship
- 6 to 8 weeks working and living onboard the ship
- 1 to 2 weeks shore leave vacation
- Accommodations and meals are provided onboard
- Roundtrip transportation is provided to the ship from a major airport near the manager’s home.
Job Type: Full-time Pay: $225.00 per day Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Vision insurance
Schedule:
- 12-hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types: Bonus pay
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