Customer Complaint Analyst

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Job Details

• Address: Munich, Germany
• Country: Germany
• Name of company: Danaher Corporation
• Employment Type: Full time
• Sub Category: Customer Complaint Analyst
• Job Type: Regular
• Pay Type: €39250 per year.

Company Description

They recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, they value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets they serve.

Their associates, customers and shareholders contribute unique and different perspectives due to these diverse attributes.

The Customer Complaint Analyst for Beckman Coulter Diagnostics is responsible for disposing and investigating customer complaints for the Software, Systems and Automation (SSA) product line.

This position is part of Munich’s global Complaint Handling Unit and will be hybrid, and at Beckman Coulter, their vision is to reimagine healthcare, one diagnosis at a time, relentlessly.

You will report to the Complaint Handling Manager responsible for providing excellent post-market quality support to meet the needs of their global partners and customers.

If you thrive in a fast-paced, supporting role and want to work to build a world-class quality organization and read on.

Responsibilties

• Ensure complaints are correctly classified and records are populated promptly.
• Review, investigate and disposition complaints and customer feedback in compliance with established procedures and regulations.
• Work with the Post Market Investigation team to complete investigations into alleged product non-conformances
• Perform risk assessments, complete stop ship decision summaries and CAPA requests per established procedures
• Participate in process and product improvements through projects, kaizens, CAPA and department initiatives

Requirements

• Bachelor´s degree in Engineering or Science with proven experience in a technical field customer support role and quality role like complaints, quality assurance or regulatory
• Fluent in the English language
• Good computer skills, including Outlook email and other Microsoft applications such as Word, Excel and PowerPoint
• Excellent communication skills and the ability for cross-functional collaboration

It would be a plus if you also possess previous experience in the following:

• Complaint investigation or post-market surveillance
• Background in medical technology or clinical laboratory.

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