Express Publishing
Founded in 1988, Express Publishing is one of the leading publishing companies, producing a wide variety of English Language Teaching materials. Our company has enjoyed rapid growth with a current list of over 3500 titles that are exported to over 130 countries.
As we expand our global presence, we are seeking a Customer Experience Agent to join our team.
Job Responsibilities:
As a Customer Experience Agent at Express Publishing you will play a vital role in enhancing our customer and partner relationships. Your responsibilities will include:
- Customer and Partner Communication: Effectively handle all forms of communication, including emails, phone calls, and live chat, with our direct customers and international partners.
- Booking Management: Manage and coordinate colleague and customer bookings, ensuring they are accurate and timely, and assisting with any changes or cancellations.
- Event Organization: Collaborate with our marketing team to help plan and execute promotional events, including logistics, registrations, and customer engagement.
- Problem Solving: Address customer inquiries, deal with customer complaints resolve issues, and provide solutions in a timely and professional manner to ensure a positive customer experience.
- Product Knowledge: Stay up-to-date with our products and services to provide accurate information and assist customers effectively.
- Data Entry: Maintain accurate records of customer interactions and relevant information in our system.
- Feedback and Improvement: Collect and share customer feedback with relevant departments to contribute to our continuous improvement efforts.
Job Requirements:
To excel in this role, you will need:
- Excellent Communication Skills: Exceptional written and verbal communication skills in English are a must. Proficiency in additional languages is a bonus.
- Organizational Skills: The ability to manage bookings, event logistics, and multiple tasks simultaneously.
- Problem-Solving Abilities: Capability for addressing customer inquiries and resolving issues with a customer-centric approach.
- Team Player: Collaborative and able to work effectively within the team and other departments.
- Tech-Savvy: Thorough knowledge of Microsoft Office Suite, with a focus on MS Excel.
- Adaptability: Comfortable in a fast-paced environment and willing to learn and adapt to changing circumstances.
Perks and Benefits:
- Life & Health Insurance for Employees and their Families completely free
- Flexible working hours
- International working environment
- Career development opportunities
- 1 day per week work from home (after training)
- Enjoy discounts on selected shops near our offices in Athens