Recruit4Work
For one of the biggest names in tech we are looking for Customer Service agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.
Tasks
- A natural team player – we believe in supporting and developing our people
- Someone who loves to give and receive fantastic customer service – we want you to treat every call or email or social media post as an opportunity to delight our customers
- Log calls from customers into the Client’s relationship database and follow escalation procedures to resolve problems
- Track and follows cases to ensure that they are closed in an efficient and timely manner
- Diagnose and provide a path to resolve inquiries related to all aspects of iTunes features/software, Desktop, and Portable computers; including hardware, software, networking, and interactions with the host computer operating system and applications and accounts support
- Provide and maintains a strong, professional relationship with all of the products of the customers and show empathy at all times
- Follow Contact Centre procedures and ensure availability to handle transactions, adopting the transactions handling procedures and AUX code guidelines
- Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
- Provide feedback to his/her Superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved
- Be positive and proactive and have a desire for positive improvement in quality
- Take on board feedback and adapt skills accordingly
- Follow and apply regulations regarding Personal Data Confidentiality
- Attend recurrent training published by the Client/Company on a regular basis
- Other duties as assigned
Requirements
- Working proficiency in English (at least C1 level)
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
Benefits
- Excellent benefits package
- Multilingual and excellent work environment to provide the customer service
- Extensive training
- Adaptation to Greek culture and Greek language courses
- Internal employee incentives
- Located in an amazing office in Greece with excellent transport links
- Excellent relocation package with a great support system for non local hires
- Extra Private Health insurance
- Enjoy life in Greece, there are loads of social & sports events