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Customer Service Manager

Website Alarabiya Electrical Company

Customer Service ManagerAlarabiya Electrical Company

Job Description

The Customer Service Manager manages the contact centre and shared service for business units. The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

Managing the contact centre (CC) team, you will drive performance, deliver KPIs, targets and quality standards and, most importantly, ensure the customer experience is optimized.

  • Resolve customer conflicts and handle escalation procedures
  • Management of the team, providing guidance, performance and coaching.
  • Manage and monitor the team’s KPI ensuring to use of the KPIs to drive performance and highlight those needing support.
  • Always seek effective ways to provide training and support to your team.
  • Control Contact Center cost.
  • Manage escalations and work closely with cross-functional teams to ensure proper handling/closures within agreed SLAs.

Job Details

  • Job Location: Al Kuwait, Kuwait
  • Company Industry: Retail & Wholesale; Electrical Engineering; Business Support Services
  • Company Type: Employer (Private Sector)
  • Job Role: Customer Service and Call Center
  • Employment Type: Full-Time Employee
  • Monthly Salary Range: Unspecified
  • Number of Vacancies: 1

Preferred Candidate

Years of Experience Min: 3
Residence LocationKuwait
GenderMale
Average Salary: KWD350

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