Customer Service Professional

Customer Service Professional,

Manulife, New Hampshire

Full Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

• At Home

Job Description

John Hancock Annuities is looking for Customer Service Representatives for our inbound Call Center. Employees are responsible for delivering superior customer service to clients and financial advisers and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution.

Responsibilities

• Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
• Meet quality expectations to ensure a positive client experience
• Meet productivity expectations to maximize team service levels
• Provide effective and timely resolution of a range of customer inquiries
• Strike a positive and cooperative tone with both customers and coworkers
• Strive for first-call resolution of customer issues
• Translate scenarios that require problem resolution to positive service experiences
• Strengthen the perception of John Hancock in the marketplace
• Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
• Complete ongoing training to stay abreast of product, industry, service and policy changes

Knowledge/Skills/Competencies/Education:

• Post-secondary education or high school diploma
• Customer Service or Financial Services experience a plus
• Ability to thrive in a lively working environment and manage multiple tasks
• Outstanding verbal communication skills and strong telephone etiquette
• Possess the ability to multi-task
• Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
• Demonstrated problem resolution skills
• Effective listening skills
• Demonstrated computer efficiency
• Outstanding customer service skills
• Business writing skills
• Ability to handle an array questions and transactions with composure

Ready to take the next step?

Our upcoming New Hire Training Class, will start in the beginning of January 2024.This is a full time, Work from Home opportunity and equipment is provided. This position is available across all States in the USA.

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