Customer Service Representative – Multilingual

Are you passionate about helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multi-lingual customer service reps where you have the opportunity to support customers from across the globe.

We are a diverse team, and even if you don’t have any customer service experience, we are keen to hear from you if you have the desire to go the extra mile for our customers.

What are your main responsibilities?

In this role, you’ll be able to impact the lives of the people reaching out to us.

With your strong knowledge of our products and services and your active listening skills, you assist them with any of their queries about their medical plan.

Your human touch, listening skills and empathy give help and reassurance to the customer.

Key Areas

1. Communication management in day-to-day queries of our clients and insurers through different channels but mainly telephone and e-mail.
2. Coordinate and ensure follow-ups of the assigned contracts.
3. Handling medical issues in collaboration with our medical consultants
4. Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
5. When needed, put your language skills to work to translate different documents.
6. The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
7. Able to handle complaints and analyze them, identifying root causes that might improve customer satisfaction.
8. Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics)
9. Contribute to maintaining a cooperative and friendly working environment.
10. Your critical eye quickly spots possible improvements and shares them with your manager.

What skills do you need?​

• Advanced or bilingual knowledge of English is a must (C1/C2)
• Advanced knowledge of one or more of these languages: Italian, Portuguese, German or French (C1 Level).

What you’ll bring:

1. Customer-focused with the ability to identify and solve problems.
2. Customer-centric mind-set.
3. Exceptional interpersonal skills with good verbal and written communication.
4. Ability to organise, prioritise and manage workload to meet individual and team targets.
5. Ability to quickly identify customer needs and exercise judgment professionally and confidently.
6. Must possess excellent attention to detail, with a high level of accuracy and with a proactive approach.
7. Capable of balancing various tasks at once while achieving deadlines.
8. Ability to work under own initiative and be proactive in recommending and implementing process improvements.
9. Basic IT skills and ability to navigate systems.

What we require:

• You are able to commit to 39 hours/per week
• You are able to commit to 6-week induction training from start date of October 2024.
• You are available to work one of these shifts:
  • Monday to Friday: 9:00 to 16:45 / 12:15 to 20:00 or 15:15 to 23:00.
  • Tuesday to Saturday: 9:00 to 16:45 / 12:15 to 20:00 or 15:15 to 23:00.
  • Sunday to Thursday: 9:00 to 16:45 or 12:15 to 20:00 or 15:15 to 23:00.

What’s in it for you?

We recognise we wouldn’t be where we are today without our employees, and that’s why we offer such excellent benefits designed to suit you as and when you need them:

• Working from home – Enjoy working from the comfort of your home, with occasional visits to our Madrid office.
• Training – You can take part in the training remotely, and we will set you up with all the tools you need to succeed.
• IT Kit – We will set you up with home working resources
• 24 days holiday per year + Birthday off.
• Private Medical and Dental Insurance
• Life Assurance
• Flexible dress code – It’s not about what you wear; it’s about what you can do so why not be comfortable doing it.

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives.

So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being. Plus much more… Sounds good, right? It’s time to look to your future and apply to work for Cigna today!

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together with colleagues worldwide, we aspire to transform health services, making them more affordable and accessible to millions.

We are a force of health services innovation through our unmatched expertise, bold action, fresh ideas, and an unwavering commitment to patient-centred care. When you work with one of our subsidiaries or us, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, colour, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status about public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require a reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. Come create a healthier world.

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