Website TTEC
Customer Service Representative,
TTEC, Texas
About The Company
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. They also strive to reflect on the communities and serve by delivering fantastic service, technology, and humanity.
They make it a point to ensure all employees feel valued and comfortable being their authentic selves at work. As a global company, they know diversity is their strength. It enables them to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Job Description
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
Without your customer service team, you have no means of direct communication. Due to this, your customer service team is essential in relaying to customers what you want your brand image to be. They can help influence customers and convince them of your strengths over competitors.
Customer Service Representative Responsibilities
The following are the responsibilities of a Customer Service Representative :
- Maintain financial accounts
- Recommend potential products
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints
- Greet customers
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Take payment information and other pertinent information
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Persuading customer
- Utilize computer technology to handle high call volumes
- Work with a customer service manager
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Customer Service Representative Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills
- Active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
- College degree
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Positive Attitude
- Attention to Detail
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Salary: $16 an hour
Benefits
- Knowledgeable, encouraging, supporting, and present leadership
- Diverse and community-minded organization
- Career growth and lots of learning opportunities for aspiring minds
- And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you
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