Central Maine Healthcare
Position Summary: Responsible for the assistance in all aspects of meal preparation as directed by the Charge Cook. Provides prompt and accurate assistance to the department to maintain a high quality of meals and service to all residents. Follows established policies, procedures of the facility. Follows established safe food handling practices. Duties and Responsibilities: Demonstrates Competency in the Following Areas: 1. Assists in the preparation of meals and snacks as directed by the Charge Cook or Director of Personal Care Services. 2. Assists in washing dishes following meal service. 3. Assists cook in pot and pan washing. 4. Assists cook in preparation and serving meals to the residents. 5. Responsible for cleaning assigned areas and mopping floors following sanitation and safety techniques. 6. Assists in tray assembly, tray/cart delivery, dining room service and clean up. 7. Assists with in between meal nourishment preparation. 8. May assist in receiving and storage of food supplies. 9. Other duties as assigned by cook and/or Director of Personal Care Services. 10. Must be able to understand and follow directions during meal preparation. 11. Understands and follows/complies with diets as prescribed by physician. 12. Assists in the processing of selective menus as directed. 13. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times. b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way). c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem. d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations. e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place. f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist. Organizational Requirements: 14. Adheres to dress code, appearance is neat and clean. 15. Completes annual education requirements. 16. Maintains regulatory requirements. 17. Reports to work on time and as scheduled, completes work within designated time. 18. Wears identification while on duty, uses computerized punch time system correctly. 19. Completes in services and returns in a timely fashion. 20. Attends annual review and department in services, as scheduled. 21. Attends at least ____ staff meetings annually, reads and returns all monthly staff meeting minutes. 22. Represents the organization in a positive and professional manner. 23. Actively participates in performance improvement and continuous quality improvement (CQI) activities. 24. Complies with all organizational policies regarding ethical business practices. 25. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department. 26. Confidentiality: Maintains confidentiality of information at all times. a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others. b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature. c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record. 27. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position. a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area. b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position. c. Uses proper body mechanics at all times as required by the physical demands of the position. d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others. e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate. 28. Expense Control: Performs job duties in a manner that maximizes expense control. a. Uses supplies, equipment, and utilities in an expeditious manner b. Consistently recommends methods to control costs while maintaining a high degree of customer service. c. Performs job tasks efficiently and effectively resulting in no unplanned overtime. Requirements: • Must be able to read, write and follow directions. • High School Diploma or equivalent preferred. Language Skills: • Able to effectively communicate in English, both verbally and in writing. • Strong written and verbal skills. • Additional languages preferred. Skills: • Basic computer knowledge. Physical Demands: • For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.