HOUSEKEEPING MANAGER

HOUSEKEEPING MANAGER

H2 Group

Job Description

The Housekeeping Manager is responsible for planning, organizing and developing the overall operations of the Housekeeping Department and adheres to all guidelines regarding infection control and local standards.

Responsible for staffing, scheduling, training, developing all staff, and purchasing. This position is a real opportunity to work with our growing brand in the luxury travel industry, with rehiring, promotion and full-time potential for top talent.

Main business contents.

• Manage the daily operations of the housekeeping department, including proper cleaning of all properties, public areas and offices
• Planned, organized and guided team members and contractors to ensure the highest standards of cleanliness throughout the company.
• Daily monitoring, verification and maintenance of cleaning standards in all areas of the company
• Daily supervision of all housekeeping staff
• Communicating with vendors regarding schedules, guest requests and quality
• Buy, order and manage housekeeping supplies and inventory
• Recruiting, scheduling and training new housekeeping staff
• Housekeeping budget management, holiday management, staff schedule management
• Maintain cost control system for consumables, linen and cleaning supplies for efficient company operation
• Monitor and maintain good relationships with suppliers of linen, soap amenities, cleaning products, etc.
• Maintaining the highest standards of cleanliness, safety and conduct
• Proper maintenance of all equipment and arrangements for repair or replacement of used or damaged equipment
• Immediately report any maintenance issues discovered on the premises or around the office to the Facility Manager to ensure all facilities are fully functional before making them available to guests or owners.
• Confirm that linen is of the required level and distribute it within the facility
• Maintain a professional and courteous demeanour with guests, suppliers, visitors and colleagues
• Collaborate with all other departments to ensure the smooth running of the hospitality department
• Ensure housekeeping staff are wearing the correct uniform and name badges to perform their duties
• Support cleaning the property as needed
• Conduct annual inspections of home appliances, kitchen appliances, and bedding at each hotel and make recommendations for items that need replacement
• Support with other general hospitality duties when housekeeping is not busy
• Handle all guest complaints efficiently and courteously
• Perform other duties and tasks as instructed by management

The Housekeeping Manager is responsible for planning, organizing, and developing the housekeeping department’s overall operation to a high cleanliness standard, observing all guidelines regarding infection control and local standards. Responsible for staffing, scheduling, training, developing all staff, and sourcing.

This position represents a genuine opportunity to work for a growing, aspirational brand in the luxury travel industry.

Key Responsibilities

• Manage the daily activities of the Housekeeping department, including appropriate cleaning of all properties, public areas, and offices.
• Planning, organizing, and directing team members and third-party vendors to ensure the highest standards of cleanliness across the company.
• To monitor, check and maintain standards of cleanliness within all areas of the company daily.
• Daily supervision of all housekeeping staff.
• Communication with third-party vendors on scheduling, guest requests, and quality.
• Purchase, order, and maintain housekeeping supplies and inventory.
• Recruit, schedule, and train all new housekeeping staff members.
• Manage the housekeeping budget, and control the holidays and staff schedule.
• Maintained a cost control system for supplies, linen, and cleaning supplies for the efficient operation of the company.
• Monitor and maintain good working relations with suppliers for linen, soap amenities, cleaning products, etc.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Ensures the proper maintenance of all housekeeping equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Coordinate damage inspections of properties after guest check-out.
• Report any maintenance problems observed in the property or around the office immediately to the Facilities Manager, ensuring that all the properties are in complete working order before being released to guests/owners.
• Ensure that linen is of the required standard and distribution within the properties.
• To maintain a professional and helpful attitude while on duty towards guests, suppliers, visitors, and colleagues.
• To liaise with all the other departments to ensure the smooth operation of the hospitality department.
• Ensure that housekeeping staff wears the correct uniform and name badges while on duty.
• To assist when required with the cleaning of properties.
• Perform annual reviews of appliances, kitchen utensils, and bedding in each property, making recommendations for items that need replacing.
• When not busy with housekeeping work in quiet times, to assist with other general hospitality tasks.
• Ensures that all guest complaints are handled efficiently and politely.
• Performs other duties or tasks as assigned by the management.

General Requirements

Required Skills

skills you are looking for

• Ability to prioritize tasks and complete them promptly
• Ability to lead, motivate and handle difficult situations
• Ability to manage relationships with third parties
• Have organizational skills, practical skills, and problem-solving skills
• Flexibility – Ability to successfully handle changing tasks and environments
• Be computer savvy. Ability to compile reports as required using appropriate computer software (Word, Excel, PowerPoint)
• Excellent verbal communication and interpersonal skills – fluent in Japanese and basic English
• Good organization, good presentation, and attention to detail
• Be physically fit and able to meet the demands of the job
• Hold a valid driver’s license in Japan for at least 2 years if possible, and have regular driving experience
• Ability to collaborate with Japanese vendors.

Qualification requirements

• Those who have provided excellent guest service in a comparable hospitality environment. (5 star hotel preferred)
• Team leader or management experience
• Higher education (hospitality degree preferred)
• 2+ years of experience in the hospitality industry with a focus on the luxury industry

Recruitment contents

• Monthly salary 250,000 yen to 400,000 yen (depending on experience)
• There is a performance-linked bonus system
• Uniform loan with
• Pension/Health insurance
• Japan work visa sponsorship (we provide sponsorship for specific candidates)
• Duty time:  Average 40 hours/week.
• Resort occupancy rates determine work locations, and work hours vary according to guests’ schedules and tasks required for the day, so they may work weekends and holidays rather than always working fixed hours.

Skills we are looking for

• Ability to prioritize and delegate tasks to ensure completion promptly.
• Ability to lead a team by example, provide motivation and deal with challenging situations.
• Ability to manage third-party relationships.
• Proven organizational skills and practical hands-on, problem-solving approach.
• Flexibility – able to cope well with varied and changing tasks and environments.
• Computer literate. Ability to compile reports as required using appropriate computer software (Word, Excel, PowerPoint).
• Excellent verbal communication and interpersonal skills – fluent in Japanese language, basic English language skills.
• Organized and well-presented with an excellent eye for detail.
• Physically fit and able to cope with the demands of the role.
• Full, clean driving license valid in Japan and held for at least 2 years with regular driving experience.
• Ability to work with Japanese vendors.

Qualifications

• Previous employment / extensive relevant experience in a comparable hospitality environment demonstrating excellent guest service skills. (5-star hotel preferred).
• Previous position of team leadership and management.
• Tertiary education, a degree in hospitality, preferred.
• Two-year experience in hospitality, with a focus on the luxury industry, preferred.

What we offer

• Salary is between ¥250,000 – ¥400,000 monthly, depending on experience.
• Performance-linked bonus scheme.
• Company uniforms will be provided.
• Pension and healthcare.
• Japanese working visa sponsorship (Sponsorship available to a particular candidate).
• Work hours:40 hours per week average.The roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a familiar pattern of hours and will include work on weekends and public holidays.

Job Location

• Hokkaido, Abuta-gun Niseko-cho

Average Salary: ¥5,000,000