IT-related customer support (English support available)/software and cloud support experience preferred

IT-related customer support (English support available)/software and cloud support experience preferredWEBHELP JAPAN

Job Description

As customer support for a significant IT foreign-affiliated company that everyone knows, we are in charge of support operations for Japanese companies.

• Maintain customer relationships through product support
• Respond to customer inquiries on any channel
• Gathering information from customers, technical and account troubleshooting
• Training will be provided for one month after joining the company. We will give a lecture from scratch on the details of the service you are in charge of, how to respond to inquiries, and how to enter data into the system.

■Organizational structure:　　→ A wide range of human resources in their 20s to 40s are active. Calm. There are many cooperative members, and the atmosphere is calm.■environment where English is used　→Company materials are basically in English. Communication within the team is also in Japanese and English.

Requirements

Required Skills

Mandatory conditions for application

• Preference is given to those with customer support experience→ Software, cloud, and hardware support experience
• High school graduate or above
• Knowledge of Google Docs, Excel, Word, etc.
• English proficiency (intermediate)

welcome requirements

• IT Support Certified Holder
• TOEIC 500 points or more

Employment form: full-time employeeWork location: Shiba Park Building A, 2-4-1 Shiba Park, Minato-ku, Tokyo [Nearest station] Daimon Station (Tokyo) 2-minute walk]Salary type: Monthly salary of 300,000 yen to 380,000 yenHoliday vacation:

• Weekly holiday 2 days (7th to 8th of the month, account system)
• Paid leave (10 days/after appointment as a full-time employee)
• Summer vacation (maximum 4 days)
• Year-end and New Year holidays (up to 6 days)

*If there is a night shift, it may be from the 4th day of the month (however, the shift will be within 40 hours per week).Welfare:

• Full social insurance
• with pay raise
• Bonus available (after appointment as a full-time employee)
• incentive system
• Transportation expenses paid (including transportation expenses incurred to pick up and drop off children from nursery school) *There are regulations
• Internet Allowance *Stipulations apply
• At-home allowance *There are regulations
• Overtime allowance (full payment)

Job Location

• Tokyo – 23 Wards

Average Salary:￥4,000,000