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IT-related customer support (English support available)/software and cloud support experience preferredWEBHELP JAPAN

Job Description

As customer support for a significant IT foreign-affiliated company that everyone knows, we are in charge of support operations for Japanese companies.

  • Maintain customer relationships through product support
  • Respond to customer inquiries on any channel
  • Gathering information from customers, technical and account troubleshooting
  • Training will be provided for one month after joining the company. We will give a lecture from scratch on the details of the service you are in charge of, how to respond to inquiries, and how to enter data into the system.

■Organizational structure:  → A wide range of human resources in their 20s to 40s are active. Calm. There are many cooperative members, and the atmosphere is calm.■environment where English is used →Company materials are basically in English. Communication within the team is also in Japanese and English.


Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Bachelor’s Degree
Visa Status Permission to work in Japan required

Required Skills

Mandatory conditions for application

  • Preference is given to those with customer support experience→ Software, cloud, and hardware support experience
  • High school graduate or above
  • Knowledge of Google Docs, Excel, Word, etc.
  • English proficiency (intermediate)

welcome requirements

  • IT Support Certified Holder
  • TOEIC 500 points or more

Employment form: full-time employeeWork location: Shiba Park Building A, 2-4-1 Shiba Park, Minato-ku, Tokyo [Nearest station] Daimon Station (Tokyo) 2-minute walk]Salary type: Monthly salary of 300,000 yen to 380,000 yenHoliday vacation:

  • Weekly holiday 2 days (7th to 8th of the month, account system)
  • Paid leave (10 days/after appointment as a full-time employee)
  • Summer vacation (maximum 4 days)
  • Year-end and New Year holidays (up to 6 days)

*If there is a night shift, it may be from the 4th day of the month (however, the shift will be within 40 hours per week).Welfare:

  • Full social insurance
  • with pay raise
  • Bonus available (after appointment as a full-time employee)
  • incentive system
  • Transportation expenses paid (including transportation expenses incurred to pick up and drop off children from nursery school) *There are regulations
  • Internet Allowance *Stipulations apply
  • At-home allowance *There are regulations
  • Overtime allowance (full payment)

Job Location

  • Tokyo – 23 Wards

Average Salary:¥4,000,000

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