IT SERVICEDESK / FIELDSUPPORT / SATS

• EX2200C9T
• Madrid, Community of Madrid, 28042, Spain
• Category – IT
• Posted Date – 10/06/2024
• Professionals
• Full-time
• Permanent
• Mixed Shift
• ExpressTravel required less 25%

Within the Information Systems Department, and reporting to the Helpdesk Supervisor, its main functions will be:

Telephone and face-to-face support for procedural incidents corresponding to SATS and field support work at MAD-HUB (physical devices: computers, barcode scanners, laser and label printers, VoIP telephones, smartphones, WAN/LAN/ Wi-Fi) Recording of incidents in the ITIL tool.

Close collaboration with the Regional Helpdesk of Hubs&Gateways and the Regional Autosort Compentency Center of SATS, together with the different groups of GlobalAviation in Brussels and ITS in PRG-KUL. Responsible for providing answers in a minimum time.

Detect and report recurring incidents. Process your resolution. Punctually, in coordination with the Helpdesk supervisor, cover night shifts of the 24×5 service in person; and remotely according to the quadrants of the department.

Position Information:

Workplace: MAD HUB

Journey: 40 hours

Hours: I work rotating shifts from Monday to Sunday (flexibility to make changes when necessary).

Candidate profile:

• Technical University Degree in Computer Engineering/Telecommunications or FP II in computer systems and networks administration.
• High-spoken and written English (Advanced Level)
• ITIL training or equivalent experience in ITIL applications (GlobalServiceNow). High level of knowledge of office automation tools.
• Experience in hardware support and installations. Knowledge of computer networks, structured cabling and telecommunications.
• Experience in Windows Server 2016 systems (MCSA 70-410, 70-411 and 70-412) and virtualized environments. Scripting in Powershell and/or VBScrip languages
• Administración de Windows SQL Server (linked servers) & Reporting Services. Datawarehouse y clients IBM WebSphere MQ. Bases de datos SQL Server y Oracle.
• Previous experience in IT department and/or computer support to users minimum of 2 years.
• Planning and organization, analysis, customer orientation, leadership, achievement orientation, rapid problem solving and initiative.
• Ability to understand the business beyond the daily technical operations of the department.

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