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Website Rolld Australia

Love The Journey

  • Join a business that is passionate about their people
  • Fantastic collaborative family culture
  • Competitive remuneration
  • Be enrolled on industry-accredited training courses.

Position purpose

To leverage the Roll’d business strategy by ensuring the management of the assigned region of Roll’d Franchise locations.

Dynamically lead and manage all facets of operations within the assigned region.

Coach and develop all levels of team members, management and franchise to achieve sales growth and profitability through the performance of the Roll’d outlets whilst maintaining Roll’d company compliance standards and code of conduct.

Duties & Responsibilities

  1. Ensure any franchisees within your scope comply with the terms of their Franchise Agreement, particularly in relation to providing the necessary compliance to Roll’d
  2. Ensure that company Store Managers within your scope comply with the terms of their Position Description, particularly in relation to providing the necessary compliance to Roll’d
  3. Managing time effectively so the quota of quality meetings can be a reality, such as monthly P&L and Business reviews
  4. Be a high performer whereby all the expected targets become a reality
  5. Proactive approach as there is a multitude of objections to be overcome to get high calibre operational functions over the line
  6. Identify any common issues/ barriers which inhibit good operational practices from moving forward
  7. Coach franchisees in all aspects of business: Operations, Finance, Cash Flow and People Engagement
  8. Deliver a highly engaging Franchisee Community in your regions scope measured by eNPS
  9. Negotiate all the needed terms and conditions for customizing ongoing solutions to all prospects according to company guidelines
  10. Meet all KPIs set out according to company expectations
  11. Auditing of Franchisees as per Roll’d standards and in line with legislative compliance.
  12. Reporting on progress.
  13. Prepare own scorecard
  14. Prepare and facilitate discussions of Franchisee/ Manager scorecards along with quarterly Franchise reviews or Performance Appraisals for Company Managers
  15. Active participation of quarterly Franchisee Roadshows

Key Competencies:

  • Must be energetic and proactive
  • Willing to assume total accountability for the role
  • Having a high degree of self-motivation
  • A burning desire to be the best
  • Top communication skills
  • High work ethic
  • Great time management skills
  • Great listening skills
  • Excellent question skills
  • Great hunting, retaining and growing opportunities
  • People person
  • Good strategist
  • Good planner
  • Target oriented
  • Lateral thinker
  • Ability to multitask
  • Ambitious wants to grow
  • Place success high on priorities
  • Adaptability

Academic & trades qualifications:

  1. Bachelor’s degree in Management or Business Administration advantageous
  2. Computer literacy in word processing and Microsoft Excel

Work experience & skills

  • 3+ years experience as an Area Manager or Franchise Business Manager for a large multisite hospitality company
  • Ability to transmit effective messages across a broad range of audiences and stakeholders
  • Experience working with well-known brands
  • Financial literacy and experience in developing plans, budgets and forecasts
  • Experience working with multi-site stores and working remotely

Personal qualities & behavioural traits

  1. Imbedded shared values
  2. Facilitate corporate values, positive energy and respect
  3. Belief in the common good and social compassion

About Us

Rolld Australia is a food and beverage company focusing on the franchise model, Vietnamese cuisine, catering, and restaurants. Our roots are embedded deep within the Vietnamese culture, where the very fabric of our existence is based on kinship.

Whether you are related by blood, you are a brother, sister, uncle or aunty. When you become part of Roll’d, you become part of our family, an unbreakable link. Franchise success Roll’d have not only brought the concept of Vietnamese street eats to Australia but has created a business model that can be systematically replicated.

We are the first to develop a successful and consistent franchise model that makes fresh, daily, premium Vietnamese food and serves it fast. Every dish ordered tastes as good as Mum made it (to be honest, we’d hear about it if it weren’t).

We are Australia’s largest Vietnamese food franchise business with stores nationwide and plans for an international location this year.

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