Korean Speaking Customer Support -Game industry

Korean Speaking Customer Support -Game Industry Keywords International Co., Ltd.Keywords International Co., Ltd.. is currently recruiting Desktop Support Engineer for its organization with immediate employment for the qualified Candidate.Kindly read through how to apply for this available vacancy before it expires, and check out the salary, working hours, and eligibility for this position.

Job Description

The MAIN JOB PURPOSEThe Player Support Agent serves customers by providing information and services and resolving product and service problems.

Responsibilities

The Player Support Agent has the following tasks:

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Searches internal documentation and consults colleagues to answer customer’s questions and/or problems
• Provides support by email and/or chat (as requested by the project)
• Ensures quality of their answers by proofreading their messages
• Escalate questions and comments when the answer is not listed
• Prepares daily activities report
• Assists team members in finding the answer
• Helps form new agent if requested
• Translates the documents if needed

Requirements

• Minimum Experience Level: No experience
• Career Level: Entry Level
• Minimum English Level: Daily Conversation (Amount Used: English usage about 50%)
• Minimum Japanese Level: None
• Other Language: Korean – Native
• Minimum Education Level: Bachelor’s Degree
• Visa Status: Permission to work in Japan required

Skills

• Interest in video game
• Excellent linguistic skills in Korean
• Business level of linguistic skills in English

Average Salary: ￥3292.42