On-Site Service Coordinator

On-Site Service Coordinator have become some of the most attractive positions in the job sector as they produce potential formats like benefits and experiences.

You want to know more procedures that guarantee employment; the requirements, skills engagement, or responsibilities modify the occupation.

Job Details

• Job category: On-Site Service Coordinator
• Location: Cordoba, Córdoba, Spagna
• Job ID: R0035659
• Date Posted: Nov 20, 2024
• Segment: Green Energy & Mobility
• Business Unit: Hitachi Energy
• Salary: EUR 24490 per year
• Company Name: HITACHI ENERGY SPAIN, S.A.U.
• Profession (Job Category): IT, Telecom & Internet
• Job Type (Experience Level): Experienced
• Job Schedule: Full-time
• Remote: No

Company Description

The On-site Service Coordinator provides in-person assistance to employee end users including Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.

Diagnosing problem sources through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.

Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.

Training users on the use of new technology and software A Senior Professional (P3) applies advanced knowledge of job areas typically obtained through advanced education and work experience.

Responsibilities may include:

• Managing projects/processes, working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Problems faced are difficult and sometimes complex.

Responsibilities

• Take care of functional management of assigned OSS specialists (internal & external employees
• Create, update, and publish relevant OSS knowledge articles in SNOW
• Take care of site-relevant communications to be kept up to date (e.g. pIT Stop, Org charts, announcements)
• Conduct resource planning and management (absence calendars, backfills, leaves, events, dispatch site coverage)
• Collect information relevant to OSS operations e.g. latest technological changes and pass them on to OSS specialists.
• Highlight issues and suggest service improvement to OSS Regional Managers
• Participate in problem and major incident management resolution.
• Coordinate resources to support Off-site meetings and events for changes happening outside of working hours.
• Monitor the load of OSS engineers and coordinate resources accordingly
• Monitor and manage OSS assignment groups in ServiceNow.
• Provide a monthly summary of service (high lights, low lights, ticket summary, KPIs, prolonged tickets, etc.)
• Cascade information to OSS engineers from other parts of the HE organization
• Ensure that all Health and safety requirements, ethics, code of conduct, and moral standards are met.
• Check that required IT equipment and tools are provided to OSS engineers.
• Ensure that required access is provided to OSS engineers.

Your Background

1. Bachelor’s degree in IT or completed an apprenticeship in the field of information technology.
2. Five years of professional experience in IT support and working as a Lead by managing at least five people for at least two years
3. Valid ITIL certification
4. Fluent in Spanish and English language
5. Strong customer service orientation as well as proven interpersonal and communication skills

RqhVirals Say

As an On-Site Service Coordinator Jobs, you are liable to take calls from customers, answer questions, or address any concerns they may have.

Therefore, they are responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring they are on time, on budget, and within scope.

While working, you will enjoy the enormous benefits and experience the On-Site Service Coordinator Jobs produces with the company’s good platform.