Operations Manager

Operations Manager

Travelodge Hotels (Asia) Pte Ltd

Job Description

1a. Hotel Operations – Daily Operations

• Overseeing the overall operation of the hotel through managing costs, maintaining guest satisfaction and brand standards, maximizing profits, developing and retaining employees
• Maintain a good working relationship with the owners, local authorities, and all stakeholders, including outsourced partners/vendors
• Analyze, assist, troubleshoot and provide creative solutions to business and operational challenges
• Focus on service delivery aligns with the brand offering and drives cheerful guests’ reviews
• Nurture team with a growth mindset with continuous improvement belief searching to eradicate perennial issues and strengthening delivery to achieve positive uplift in guests’ experiences
• Knowledgeable in contributing to the makeup of the hotel’s annual budget and monitoring the performance of hotels throughout the year
• Ensure optimum occupancy and average room rate to maximize revenue
• Control the operations with regards to the brand standards, revenue, and cost
• Be a strong brand ambassador and lead the delivery of the branded service experience with the team
• Monitor present and future trends in the market, practices, and systems in the industry and establish the action plan
• Examine, analyze and evaluate hotel operations to ensure adherence to established hotel P&P
• Work with hotel team on timely submission of month-end reports to owners and corporate office
• Expected to be on calls 24 hours a day in the event of emergencies or other urgent situations

1b. Hotel Operations – Supervisory

• As a supervisor, you will be a role model, sharing your expertise and continually inspiring the front office team
• Train, direct the work of, resolve issues/problems, and coach and counsel the team members to ensure a quality operation
• Involve in the selection and hiring of team members for the Operations department

2. Others – Deployment

• Take on ad-hoc office or other projects when assigned
• Participate in hotel committees and task force assignment

Requirements

Skills

• Diploma or Degree in hotel management, hospitality, or service-related discipline
• Proven experience as an Operations Manager or similar capacity in a hospitality industry
• Excellent organizational and leadership abilities
• Commitment to delivering a high level of customer service
• Sound knowledge of data analysis and performance/operation metrics
• Experience with running limited service hotel operations and its financial aspect
• Competent level of IT proficiency

Job Location

• Osaka Prefecture

Work Conditions

• Job Type Permanent Full-time Salary Negotiable, based on experience

Average Salary- ¥10,000,000