ZenPatient
About Us: At Healthspan, we are changing healthcare delivery through our longevity-focused telehealth platform. We specialize in interventions targeting cellular senescence and mTOR pathways, based on the pioneering research of Dr. Mikhail Blagosklonny. Our mission is to optimize human performance and cellular function, empowering patients to control aging and prevent age-related chronic diseases. We seek a passionate individual to join our team, someone who shares our vision for transforming healthcare through technology.
Responsibilities
We are seeking a dynamic Patient Education Specialist passionate about transforming scientific insights into actionable, understandable knowledge for our patients. This role is at the heart of our mission to provide exceptional, informed care, bridging the gap between cutting-edge research and everyday health practices.
As a Patient Education Specialist, your role is crucial in providing a seamless experience for our patients. Your responsibilities include:
- Patient Onboarding: Conduct personal consultations to introduce longevity concepts, address clinical concerns, and ensure a smooth transition into our care ecosystem.
- Collaboration and Knowledge Sharing: Work closely with healthcare professionals to stay abreast of the latest longevity science advancements, translating complex scientific data into patient-friendly information.
- Support and Guidance: Assist patients with inquiries related to orders, product fulfillment, and platform navigation, ensuring a responsive and supportive service experience.
- Assist patients with order and fulfillment inquiries, guiding them through processes and resolving issues.
- Continuous Improvement: Embrace a growth mindset by seeking learning opportunities, contributing to process enhancements, and developing patient-centric resources like FAQs and knowledge base articles.
- Contribute to the refinement of our customer support procedures within the telehealth environment.
- Drive initiatives to improve the patient experience.
- Develop support resources like FAQs and knowledge base articles.
Requirements
- Bachelor’s degree in a Life Science or Physiological Science field or related discipline, with a strong focus on biological principles. An advanced degree is preferred.
- Extensive knowledge of biology and medical concepts, specifically in the field of longevity science.
- Empathy and strong interpersonal skills to provide compassionate support and build relationships with patients.
- A growth mindset, embracing challenges, learning from feedback, and continuously striving for improvement in a fast-paced, evolving field.
- Exceptional attention to detail.
- Proactive problem-solving skills, with an ability to take initiative.
- You must be able to lead new initiatives to completion.
- Proficiency with web-based tools to increase your productivity and solve patient problems.
Ideal Candidate Attributes
- A strong interest in longevity science.
- Educational or professional background in science, or a keen consumer of longevity research.
- Ability to converse on clinical and scientific aspects of longevity.
What We Offer
- Opportunities for professional growth.
- Collaborative and inclusive environment.
- Being part of a transformative healthcare mission.
Required Assignment For Applicants
Please record a video (in addition to your resume and cover letter) answering the following questions (3-4 minutes max). Upload as an unlisted video to YouTube and share the link in the application:
- Why are you interested in this position?
- What is your ideal work environment?
- What are you really good at professionally?
- What are you not good at or not interested in doing professionally?
- Where do you see yourself in 5 years in terms of career?
Application Process
Apply by sending your resume, cover letter, and video response to the assignment questions to [email protected]. Please note that only shortlisted candidates will be contacted.