Receptionist – Heritage Madrid Hotel

Jobs: receptionist

Seats: Madrid (M), Spain

Terms: permanent contract

Full Time – Telework not accepted

The company

Established in 1954, Relais & Châteaux is an association of more than 580 landmark hotels and restaurants operated by independent innkeepers, chefs, and owners who share a passion for their businesses and a desire for authenticity in their relationships with their clientele.

Relais & Châteaux is established around the globe, from the Napa Valley vineyards and French Provence to the beaches of the Indian Ocean. It offers an introduction to a lifestyle inspired by local culture and a unique dip into human history.

Relais & Châteaux members have a driving desire to protect and promote the richness and diversity of the world’s cuisine and traditions of hospitality.

They are committed to preserving local heritage and the environment, as encompassed in the Charter presented to UNESCO in November 2014

Main Job Duties and Responsibilities

1. Welcome and greet guests
2. answer and direct incoming calls
3. inform guests of hotel rates and services
4. make and confirm reservations for guests
5. ensure proper room allocation
6. register and check guests in
7. confirm relevant guest information
8. verify guest’s payment method
9. verify and print credit cards for authorization
10. issue room keys and direct guests to their rooms
11. maintain clear and accurate records of guest room bookings
12. compute all guest billings, accurately post charges to guest rooms and house accounts
13. receive and transmit messages for guests
14. retrieve mail, packages and documents such as faxes for guests
15. listen and respond to guest queries and requests both in-person and by phone
16. provide accurate information about local attractions and services
17. liaise with necessary staff, including housekeeping and maintenance, to address any problems or complaints made by guests
18. complete and maintain any incident reports, daily activity reports or other reports requested by management
19. manage conference room bookings and scheduling
20. close guest accounts and check guests out
21. review accounts and charges with guests during the check-out process
22. process accurate payment of guest accounts
23. inform housekeeping when rooms have been vacated and are ready for cleaning
24. monitor visitors to the hotel
25. enforce rules and policies of the hotel

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision-making and judgment skills
• team work
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests

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