Service Delivery – Senior Change Analyst

As a Service Delivery – Senior Change Analyst, you are mandated the provide input, document requirements and support the design and delivery of training programs.

This post carries the details that regard the Service Delivery – Senior Change Analyst and the requirements, responsibilities, and other pieces of information involved.

Job Details

• Name of position: Service Delivery – Senior Change Analyst
• Location: Mississauga, ON, Canada
• Name of company: Bank of Montreal
• Terms of employment: Full Time
• Benefits: Benefits
• Verified
• Salary: CA$74,038

Company Description

At BMO, they are driven by a shared Purpose: Boldly Grow the Good in business and life, and it calls on us to create lasting, positive change for our customers, their communities and their people.

By working together, innovating and pushing boundaries, we transform lives and businesses and power economic growth worldwide.

As a member of the BMO team, you are valued, respected and heard, and you have more ways to grow and make an impact.

They all support you with the tools and resources you need to reach new milestones as you help their customers get theirs.

From in-depth training and coaching to manager support and network-building opportunities, they will help you gain valuable experience and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace; they gain strength through their people and perspectives by learning from each other’s differences.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please get in touch with your recruiter.

They provide production and end-user support and governance for the risk technical platform and system environment that supports change management to technology and operations platforms.

They support and oversee the system’s planning, maintenance and change management, process changes, system parameter changes, production schedules, and operational tasks.

Oversees the management of system parameter changes and works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.

Responsibilties

• Liaise with business areas and change requestors to assess risks and conflicts to ensure systems availability and integrity aren’t compromised.
• Ensure changes are appropriately documented, including risk assessment, testing, and back-out plans.
• Assess the impact of changes, approve/reject as appropriate and ensure testing resources are assigned to enable the post-change validation.
• Facilitate and manage the end-to-end weekly CAB agenda and minutes.
• The objective is to review changes impacting the segment for the upcoming change cycle.
• Plan, schedule, and manage all Change-related meetings per the day-to-day operational calendar.
• Research, review and analyze process issues to formulate and develop recommendations for process improvement.
• Develop, maintain, and update Change and Release Management Procedure and Standard
• Operating Procedure documents, Quick Reference Guides, Training Manuals, and Knowledge Base articles.
• Revise and update periodically to reflect improvements to the process.
• Review and improve standard change definitions with template owners
• Perform compliance audits and checks on Change Requests in the Service
• Develop demo presentations in ServiceNow to depict the system’s functionality.
• Conduct periodic end-user pieces of training
• Provide guidance and training to change submitters from within the segment.
• Manage multiple and potentially concurrent change cycles to facilitate the delivery of minor to critical business cross-organizational initiatives.
• Improve standards and implement/enforce best practices for Change Management.
• Identify gaps in the process and implement process improvement.

Qualifications:

• Minimum of 5-6 years relevant experience supporting ITIL Change and Release management processes, governance, and maintenance in Service
• They have demonstrated hands-on experience in the ServiceNow ITSM modules, specifically with Change and Release Management modules.
• Strong negotiation skills and ability to work with various stakeholders to ensure our business partners’ goals are met.
• Excellent communication skills, including targeting required messages to specific audiences and articulating the business impact and benefits of proposed changes.
• They have demonstrated hands-on experience building moderate to complex reports and dashboards utilizing ITSM (Chang and Release) data using tools such as Service.
• Agile change management experience is a plus.
• Knowledge of network concepts (routers, switches, firewalls, NAT, load balancing).
• Strong analytical skills and ability to think outside the box.
• Ability to work under pressure, manage multi-task requirements and meet tight deadlines.
• The ability to work effectively in a small team environment is critical.
• Ability to build and sustain cooperative and collaborative relationships in a multicultural team environment.
• ITILv4 Foundation certification is a must.
• ITIL 4 or ITIL V3 Intermediate (RCV) certification is a plus
• Strong knowledge of Microsoft Office tools including but not limited to MS Word, Excel,
• PowerPoint and Outlook.

Aimglo Say

Therefore, if you ( as a candidate) register for the Service Delivery – Senior Change Analyst job, you must possess accessible-minded attributes and continuous, reliable skills.

After your search, applying and getting recruited, you can enjoy a rich and rewarding extra dimension to your life and work to gain a beautiful experience.