Analyst, Procurement Support, PSE

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Job Details

• Name of company: Royal Bank of Canada
• Address: TORONTO, Ontario, Canada
• Name of position: Analyst, Procurement Support, PSE
• City: CAN-ON-TORONTO
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: Strategy and Administration
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2024-09-22-07:00
• Application Deadline: 2024-09-28-07:00

Company Description

At RBC, their culture is profoundly supportive and rich in opportunity and reward, and you will help our clients thrive, and our communities prosper, empowered by a spirit of shared purpose.

Whether helping clients, finding new opportunities, developing new technology, or providing expert advice to internal partners.

You will be doing work that matters worldwide in an environment built on teamwork, service, responsibility, diversity, and integrity.

As a Procurement Support Analyst, you will provide levels 1, 2, and 3 application support, ensuring resolution to all RBC Global Procurement-related inquiries are addressed with quality and efficiency.

Per the Service Level Agreement (SLA), inquiries will be escalated if a resolution cannot be addressed immediately or within their Service Level Agreement (SLA).

Tasks

• Be part of our help desk team, receiving a high volume of emails and online inquiries from internal RBC Enterprise end-users
• Provide qualitative and prompt solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
• Maintain a complete understanding of end-to-end payment processes using RBC Global
• Procurement applications according to and including internal Global Enterprise Procurement policies and procedures.
• Understand the functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order, and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work
• Participate in updating the team’s Private PSE – ​ PS & Ops Connect Site
• Participate in updating the RBC Global Procurement Support Connect Site.

Requirements

• Call Centre, Customer service, Help Desk experience,
• Computer skills
• GED
• Bilingual: English & French
• College Preferred

Benefits

• They thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
• They care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
• A comprehensive Total Rewards Program includes bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options.

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