Assistant Store Manager – Mallorca

KARL LAGERFELD COMPANY PROFILE

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door, and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and in Amsterdam is home to a highly diverse and driven team of KARL family members that hail from over 25 countries.

Together, we aim to create meaningful stories and product concepts connecting Karl’s world and iconic attributes. Women’s ready-to-wear bags, small leather goods, and underwear are managed directly from our Amsterdam headquarters, while other categories, including menswear, footwear, fragrances, eyewear, and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries.

Our digital channels currently represent more than 30% of our overall full-price business. We are a dynamic, fast-growing, inclusive company built on professionalism and strong values.

At KARL LAGERFELD, we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business.

In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

Job Summary/Purpose Of The Job

For our store at Mallorca, we are recruiting for a full-time ASSISTANT STORE MANAGER. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans.

This position is responsible for achieving the sales and profit targets. You will continuously improve the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Key Responsibilities

Sales and Customer Service

• Ensure the team is delivering excellent customer service according to Welcome to Karl
• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives.
• Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPIs under communicated targets

Operations Make sure the guidelines of Karl Lagerfeld are met within all operational aspects.

• POS transactions, stock, and back of house
• Ensure that all stock is well maintained and in good condition and store is fully replenished at all times.
• Implement correct usage of interior signage, and ensure all pricing, signage, and displays are correct.
• Ensure a hazard-free store environment according to health and safety requirements
• Monitor theft and take steps toward loss prevention
• Training and coaching of the team with regards to health and safety, theft and loss
• Ensure House of Karl procedures and guidelines are followed
• Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed
• Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identify and investigate customer complaints and service suggestions.
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• People management
• Development and coaching of employees by performance management (PDP)
• Provide structure and daily priorities for the team to follow on the shop floor

PROFILE

1. Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience
2. Extensive experience and ability to lead the delivery of a high level of customer service
3. Retail operations, budgeting, planning, customer service, leadership, and sales experience required.
4. You are strong in building and maintaining relationships and working with different departments; you think ahead and bring structure.
5. Communicate honestly, openly, and constructively
6. Contribute to an inclusive culture of diverse styles and talents, working toward a clear purpose
7. You love working with international clients.
8. It is important that you speak Spanish and English fluently

Please note that if your application is successful, we will contact you within three weeks

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