Website Smiths Detection
Field Service Engineer
EMEA, United Kingdom, Gatwick
About The Company.
Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports and borders, urban security and defence. With more than 40 years of field-tested experience, we deliver the solutions to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of every day, their technology and people make the world safer. Smiths Detection is part of Smiths Group, a global leader in applying advanced technologies to markets in threat and contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.
Job Description.
As a Service Engineer at Smiths Detection, you will have good electronic repair troubleshooting methodology and solid communication skills, both oral and written. You will be able to read and follow electrical/mechanical schematics to assist in isolating faults to root cause component/assembly.
You will be working with Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS), or Explosive Trace Detection (ETD) equipment; specific training will be provided.
The role will provide the service to our systems in Gatwick, Southampton and Bournemouth airports. A car is included in the contract, and the role will be mainly Monday to Friday in addition to an on-call rota shared by the team.
Responsibilities.
- Meeting daily service repair needs and driving customer satisfaction.
- Installing, repairing, and maintaining equipment in the field; providing customer training as required.
- Documenting all inspection, maintenance, and repair work and submitting paperwork on a timely basis.
- Order, install, and return parts and manage repair parts cycle time
- Reviewing all logs for open issues and preparing customer reports as necessary.
- Participating in Service sales opportunities and assisting with promoting and implementing revenue programs.
- Ensuring that tools and test equipment are properly maintained and calibrated
- Assessing product/equipment performance based on field support data; recommending modifications or improvements.
- Seeking to provide technical support to customers and other service professionals as required.
- Establishing and maintaining close relationships with senior level Service Engineers and Product
- Managers to support the needs of the customer
- Travel, overtime, and work hours other than Monday-Friday may be required. Our Services
- Engineers provide out-of-hours support where required, based on our ‘on-call’ rota.
- Comply with and ensure department compliance with Company health, safety, and environmental policies.
Requirements.
- Locating within a 1,5h distance from Gatwick airport is essential, with the possibility to easily reach daily Southampton or Bournemouth when required.
- Associated NFQ Level 5 or related working experience.
- Comfortable using MS Office Suite and an aptitude for learning specialized software programs
- Experience in the use of metrology and handheld tools.
- Experience in troubleshooting, field repair or technical support activities centred on Electrical and
- Mechanical systems and equipment.
- Excellent communication and problem-solving skills.
- A strong orientation for customer focus and teamwork.
- Willing and able to identify and support change and continuous improvement.
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