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IT Support / IT Team Lead

ByWashington Osase

Website Michael Page

IT Support / IT Team Lead

Michael Page

Job Description

Our client provides professional services. As the firm grows, IT services must continue to evolve and align with the needs of users and their clients. The HK office is a critical part of the business and works closely with all regional offices.

Responsibilities

  • The first line and technical support for users, their desktop/laptops, applications, operating systems and all associated devices.
  • Assist in vendor management, device management, and provision.
  • Operational support for the network (LAN/WAN) as directed by the 3rd-line support teams.
  • Manage all IT-related procurement and budgets.
  • Support for the adoption of new IT services and projects.

Requirements

  • Bachelors or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience.
  • Min. 3 years experience in a service-oriented or delivery role.
  • Familiarity with ITIL V3 principles.
  • Excellent verbal and written communication skills in English, including the ability to explain technical concepts and technologies to senior leaders, including non-technical staff.
  • Understanding of project management methods to support the operational delivery of tasks and actions.

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