Client Service Director

Are you looking to get hired for a Client Service Director position at Publicis Groupe? This post contains the Client Service Director description to help you create a detailed update.

By its name, Publicis Groupe specializes in calling possess factors and agent center illustration and technicality part of the company.

To understand more insight concerning the Client Service Director, including the requirements, duties, and benefits, you must digest the following information below this post.

Job Details

• Name of position: Client Service Director
• Location: Munich, Germany
• Name of company: Publicis Groupe
• Work hours or week: Every day except Sundays
• Employment Type: Full-Time
• Salary: €85989 per year
• Schedule of work: Employees can work remotely
• Benefit: Other Benefits.

Company Description

CitrusAd is powering retail media with a personalized sponsored product and display ad technology platform for some of the world’s biggest retailers across 25 countries.

The tech, paired with a world-class services division, is driving retailer media sales and enhanced Ad Serving for retailers of any size.

Client Services Director is better understood as adept in all areas of the retailer partnership and managing a team of excellence.

They empower our staff to manage all aspects of their retailer relationships, from training internal teams to understanding the benefits of our platform across their entire groups and making recommendations.

The client Service Director expects you to build an excellent way of working for all of your team to ensure communication is shared amongst the business and the respective targets are met.

Tasks

1. Proactively deliver a world-class service to our retail partners, and manage the CSM/CSD teams to ensure they provide day-to-day high-quality and professional service to their retailer partners.
2. Collaborate effectively with external brands/suppliers and internal cross-functional team members when required.
3. Represent CitrusAd as the world leader in the Retail Media space and be the best we can be at all times.
4. Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
5. Present the platform through succinct and efficient demo’s as and when required
6. Be the first point of contact for Key Retailer partners and work closely with technical teams on client success.

On-Boarding Support:

1. Ensure 100% accuracy with the use of our analytical platforms such as Confluence, Domo, etc
2. Deliver a high level of understanding of key performance metrics and analytics to deliver confident feedback to the suppliers/retailers, as required (and as supported by the Analytics team).

Supporting Ongoing Client Success

• Support Suppliers with the campaign setup and optimization recommendations
• Help to monitor overall campaign performance, where necessary, provide recommendations
• Inform our retailers of their campaign status each month, and if necessary, gather approvals from
• Business Lead and client on optimizations, improvements, etc.

Qualifications and skills

They are looking for a Client Services Director who has the following skills, knowledge, and experience:

1. A minimum of 5 years of management experience
2. Strong retail media, e-commerce, and digital knowledge
3. Excellent interpersonal communication skills
4. Solution-oriented mindset
5. Excellent presentation and communication skills in German and English
6. Efficient time management skills
7. Strong organizational skills
8. Has great analytical skills
9. Has strong sales skills
10. Proficient in Windows, Domo, and Confluence.

Experience

1. 6+ years of Account or Client Management experience
2. Previously managed a Customer Success or Account Support
3. Digital Media experience
4. Supplier Media experience.

Aimglo Say

As Client Service Directors, they are expected to maintain a high retention rate and develop long-term relationships with repeat customers.

While working, you will enjoy the enormous benefits and experience the Client Service Director job produces with the company’s good platform.