Enable Javascript

Javascript is disabled on your Browser. To use RqhVirals.com turn on Javascript in the browser settings.

Customer Service Representative

Emirates NBD

Customer Service Representative,

Emirates NBD, Dubai

Full Job Description

Department Description:

Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.

Job Purpose:

To provide consistently an excellent service to all PRB customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Main Tasks:

  • To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
  • To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
  • CSRs must take full responsibility and ownership for PRB customer service at the branch.
  • Avoid any staff complaints from customers as it’s affects the overall segment performance
  • Non-Financial transactions* (To be verified by a checker – BOO/BOM/CSM as applicable before submission of documents. Documents to be sent for processing should be put into Priority Banking –Blue envelopes for prioritized processing)
  • TTs requests, FDs Requests and Account Maintenance requests – to be validated and tracked in track BPM. Account Opening – check for completeness of documentation and tracking in track soft Credit card application – Check for completeness of documents and form before sending the same to RCC Cards.
  • Retail Credit Facility applications – documentation to be checked before sending to RCC –SME for processing. Cheque Book and Debit Card requests processing. AST (After sales transaction) requests of PRB customers to be initiated. (Eg: loan closure, early settlement etc.)
  • Financial transactions :- (To be processed by PRB only in case of urgency, else to be processed by the Mass Retail Branch/OPC) Any financial transaction of the customer.

Follow up of the following :-

  • Account Opening Trackers, Account Maintenance, FDs and TTs trackers with OPC
  • Credit Card Applications with RCC cards
  • AST (loans) requests with AST Unit
  • IT related cases with IT service desk
  • (Use the escalation matrix provided for follow up)
  • Compliance tracker
  • Complaint SR tracker
  • Service-related issues on Credit cards
  • Collaborating with various internal departments to ensure that that they fulfill all customer requests

Review:-

  • Priority Q-card tallying has to be done at PRB centers.
  • Action and Review of CRM cases assigned to PRB Centers.
  • Review and follow up with other units holding up cases in CRM for PRB customers.
  • Review and replenish the priority banking stationary items eg. priority processing envelopes, RM/CSR stamps,
  • Received Stamps, Priority Stickers and other PRB forms/applications.
  • Liaising with compliance and various other departments for following up and submission of documents or relevant matters.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Assist the Account Manager in cross selling of products as required.
  • Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.
  • Set and track sales account targets, aligned with segment objectives as per Xceed structure
  • Monitor all CRM Qs under the respective clusters
  • E-Learning to completed as per HR assignments
  • Proactive communication with Central support team & ensure that the Customer issues are resolved within TAT
  • Service queries & Complaint received via following channels have to attended and solved.

Primary Location : United Arab Emirates-Dubai-Dubai – Deira, Baniyas Rd, Near Abra Station, Enbd Building

Aimglo Say.

In conclusion, with the update in the job, listing its requirements and responsibilities, it is evident that one is aware of the requirements, skills, and salary.

Click the “Apply Now” button to secure a chance to work as an Customer Service Representative.

As you get updates about the Customer Service Representative, please bookmark our website Aimglo and share this post with your friends.

Here at Aimglo, we provide you with Recruitment, Scholarship you need, and Latest Job Offer; if you find these Articles helpful, kindly like, share, and comment; share this post with your friend who may need Recruitment offers; Last Updated: November 14, 2024

Also, don’t forget to bookmark our website Aimglo, as we continue to provide you with the best School and Job Offer just like Customer Service Representative , with all Articles posted on our Aimglo being Accurate and free from Misinformation.

 
Feel relaxed as you are entitled to the authentic information provided on this page about the Customer Service Representative.
Upload your CV/resume or any other relevant file. Max. file size: 5 GB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Related Jobs
  • Canada Goose Inc.
    Full Time
    333 Rue Chabanel O, Montréal, QC H2N 2G1, Canada

    As an Industrial Engineering, you’ll join an open and sharing community with highly skilled colleagues, and you can come as you are and be at your best at Canada Goose Inc. An Industrial Engineering in charge of devising efficient systems that int
  • Sitel
    Full Time
    Madrid, Spain

    Req ID#: 292188 Madrid, Spain, ES Career opportunity in Lisbon (Paid Relocation) Customer Service Learn, Lead & Grow at Sitel Group® About Sitel Group® As a global leader in end-to-end customer experience (CX) products and solutions,
  • Ambition
    Full Time
    Victoria_Hong Kong

    Senior Network Engineer - Financial Services Ambition Job Description Their client is a leading financial services group. They are now hiring a Senior Network Engineer to join their fast-growing team. Responsibilities: You will collaborate
error:
Scroll to Top