Incident & Problem Coordinator

Incident & Problem CoordinatorCognizant Japan K.K. 

Job Description

• Experienced in primary incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in investigating and resolving incidents.
• Demonstrated excellent communication skills under pressure, including partner engagement and escalations, crafting high-quality stakeholder updates, and ensuring timely and meaningful communications.
• Experienced as a driver or leading contributor in post-incident review and root cause analysis, using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
• Language Proficiency in Japanese and English

Additional Tooling/Skills (helpful but not required)

• Splunk log aggregation and analysis
• Ticket tracking via ServiceNow, Jira, or similar
• Data analysis and visualization using Excel, Numbers, Tableau or similar

Requirements

Job Location

• Tokyo – 23 Wards

Average Salary:￥8,000,000