Junior Account Executive

CANBERRA /SALES – ACCOUNT MANAGEMENT /FULL-TIME PERMANENT

Arq Group changes the way businesses do business. From award-winning mobile apps, cloud, and analytical insights to design thinking and digital marketing. We define, design, and create products and solutions that solve problems, big and small.

Arq Group are Australia’s leading experts in Digital Solutions. We create technology. We partner with our clients to solve problems others can’t. We do this by hiring the best people out there!

At Arq Group, we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect.

The Position

We are looking for an account executive to support our growing client relationships in the Canberra market. The ideal person will have the ability and desire to build upon existing relationships, manage sales and reporting cycles, and ensure customer satisfaction within your Federal Government accounts.

You’ll be a proactive and curious member of our growing business, providing clear reporting of account status, smooth onboarding of staff to accounts, and a single touch-point for customers. Your contribution will help us maintain strong client relationships while building a rewarding career.

Key Responsibilities

1. Support clients by understanding their challenges and guiding their expectations
2. Work with our Talent team to resource upcoming engagements
3. Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
4. Provide oversight to the billing process to ensure a high-quality, end-to-end customer experience
5. Run meetings with clients to provide clarity of their account status, work that is being completed, and work that is currently forecast for contracting/resourcing.
6. Follow up with clients regularly to ensure needs are being met and identify opportunities.
7. Participate in brainstorming, office activities, staff meetings, and client meetings, researching and assisting with program development for existing clients and new prospects
8. Deliver superior client outcomes.

Required Experience

• 2+ years experience in a sales and/or client-facing role
• Ideally, some experience providing digital solutions to Federal Government Agencies.
• Ability to manage multiple tasks and accounts, including ad-hoc requests
• Ability to understand client needs and negotiate
• Willingness to travel as needed to meet with clients and prospects (ACT Region)
• Strong written & verbal communication skills, ability to create influence
• Proficient Excel skills and strong organizational skills
• Ability to deliver in a fast-paced environment

About The Company

Arq Group is a dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small…. from design thinking to customer solutions, leading mobile, cloud, and analytical insights, digital marketing, to web design.

We are Australia’s leading digital partner, powering the growth of businesses, big and small. At Arq, you’ll find a true work-life balance. You’ll be part of a sincere team about diversity, equality, teamwork, and mutual support. Sound like the place for you?

Then tell us why you’re the one for us. At Arq, we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring a diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to participate in the selection process equitably.

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