Manager, Branch Operations

The Ops Sup Analyst is an intermediate-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Work with stakeholders to design end-to-end process flow and control steps for product launch, control enhancement, change in regulatory or internal requirements and process simplification.
• Review and update procedures to comply with internal policies and regulatory requirements.
• Participate in/Coordinate ad hoc projects for system enhancement, new business initiatives and process improvement.
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Review/monitor the process execution
• Provide support and answer enquiries to branch staff
• Provide training and guidance to team members and branch staff
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managingand reporting control issues with transparency.

Qualifications

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High-level knowledge of related industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail-oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor’s degree/University degree or equivalent experience

Average Salary: HK$ Negotiable

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