Passenger Service Agent (Airline Industry)

About Air France-KLM

A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.

Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.

Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.

The Position

By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by embodying the Air France KLM Caring Attitude & Signatures of Service:

• Show you care for the customer
• Show your dedication to the customer and their experience
• Anticipate and adapt to the customer’s needs
• Go the extra mile to make the customer’s Air France-KLM experience memorableBe willing to help customers and be attentive to their needs

Key Responsibilities:

• Commit to our Customer Service and Quality Standards
• Ensure the customer experiences the Air France values of Excellence, Elegance, Pleasure & Respect at every step of their journey
• Maintain a high standard of safety and security according to the Air France & KLM safety policies
• Check-in passengers with a focus on security, safety, and accuracy while delivering exceptional Air France-KLM experience to each customer
• Perform gate and boarding duties ensuring flight security, punctuality, and superior customer service
• Meet and greet arriving flights, escort any passengers requiring special assistance, and ensure the correct process of the flight through US Customs & Border Patrol
• Welcome and assist customers in the Air France lounge, ensuring that they experience the relaxation, comfort and tranquility expected in an Air France lounge
• Acquire and deploy new skills and knowledge by attending trainings and keeping up to date on current company policies and procedures

Job Requirements:

• Provide a safe and secure flight handling for arrivals and departures
• Possess passion for delivering exceptional customer service
• Be excited to represent a legacy brand with rich heritage and outstanding reputation
• Knowledge of Amadeus, Altea DC, WorldTracer etc. are preferred
• Shift work is required, including nights, weekends and holidays
• Knowledge of Word and Excel are preferred
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check and pre-employment drug test
• Ability to move about to accomplish tasks and from one worksite to another within the Station
• Ability to remain in a stationary position, often standing for prolonged periods
• Ability to occasionally lift heavy bags or items weighing up to 50 pounds

Key Job Competencies:

• Customer Focus
• Impact
• Technical and Professional Knowledge
• Teamwork
• Detail Oriented
• Safety & Security Oriented

Job Specifics:

• Regularly rotating shifts within hours of operation
• $17/hour, to be increased to $17.50/hour after six months of continuous service, and to $18/hour after one year of continuous service
• 25-35 hours / week (during the winter season), up to 40 hours / week (during the summer season)
• Working 5 days a week with 2 consecutive days off
• Comprehensive training will be provided

When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.

Air France is committed to employing a diverse workforce. EOE/M/F/H/V

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• Are you able to work late nights, weekends and holidays?
• Air France is urgently looking for selected candidates to start on March 25. Will you be able to start full-time on this date?

Work Location: In person