Technical Support Specialist, Bloomberg On-Site Support

Technical Support Specialist,

Bloomberg, New York, NY

Full Job Description

Our Team: Our Bloomberg On-Site Support (BOS) teams provide 24/7 on-site solutions to Bloomberg”s internal and external customers in more than 75 countries. Our customers rely on our technology and the support we deliver to them to do their job in a multifaceted, demanding and technology-focused environment.

In your role as a BOS Specialist, you provide exceptional service to Bloomberg”s terminal users and employees. We act as the front line and the escalation points. We aim to establish a trusting relationship with our internal and external clients.

As a BOS specialist, you get the exposure of resolving issues in a hands-on environment and grow a base of knowledge and soft skills that help you assist our clients remotely and in person. We operate as Account Managers on-site and make valuable contributions to our clients because of our expertise within Bloomberg.

We pride ourselves in offering an excellent customer solution-focused service. We seek to listen, understand, anticipate client needs, and deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes. We also collaborate closely with a multitude of other departments.

We will trust you to:

• Be a hardworking learner – there is always something new happening at Bloomberg
• Maintain an outstanding level of customer service, internally and externally
• Have a great attitude
• Have the ability to work well under pressure and multitask effectively

We’d like to see:

• Great communication skills
• Good listening and problem-solving skills
• Flexible coverage schedule to accommodate regular evening and weekend work
• Experience working with PCs

You”ll need to have:

• Experience installing and troubleshooting Windows software, PC Hardware, and peripheral devices
• Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN)

Apply if you think we’re a good match. We’ll get in touch to let you know the next steps. Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you’ll have the opportunity to go above and beyond and take risks. You’ll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries.

Our ever-expanding array of technology, data, news, and media services champions innovation, empowers clients, and offers nearly limitless opportunities for career growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.

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