Hotel Operations Manager [Osaka]

Hotel Operations Manager [Osaka]

Travelodge Hotels (Asia) Pte Ltd

Job Description

1a. Hotel Operations – Normal Business

• Manage the hotel’s overall operations through cost control, guest satisfaction, brand standards, profit maximization, and employee development and retention.
• Maintain good relationships with all stakeholders, including owners, local authorities, and outsource partners/vendors.
• Providing analysis, assistance, troubleshooting, and creative solutions to business and operational challenges.
• Providing services consistent with the brand and promoting positive guest reviews.
• Developing a growth-minded team with a belief in continuous improvement, solving long-standing problems, and enhancing delivery to enhance the guest experience.
• Knowledge of contributing to the composition of the hotel’s annual budget and monitoring the hotel’s performance throughout the year.
• Ensuring optimal room occupancy rates and average room rates to maximize revenue.
• Manage operations concerning brand standards, revenue, and costs.
• As a strong brand ambassador, work with your team to deliver the brand’s service experience.
• Monitoring current and future trends in industrial markets, practices, and systems and establishing action plans
• Research, analyze, and evaluate hotel operations to ensure adherence to established hotel P&Ps.
• Collaborate with the hotel team to promptly submit monthly reports to owners and corporate offices. Be on standby 24 hours a day in the event of an emergency or other emergencies.

1b. Hotel Operations – Supervisor

• As a supervisor, be a role model, share expertise and continuously inspire the front office team.
• Train, direct, problem-solve, coach, and counsel team members to ensure quality operations.
• Involved in the selection and recruitment of team members for the operations department.

2. Others 

• Occasionally, it may also accommodate ad-hoc office projects or other projects.
• Participation in committees within the hotel.

Requirements

Skills

• Graduate certificate or degree in hotel management, hospitality, or service
• Experience in operations manager or similar position in the hospitality industry
• Excellent organizational skills and leadership
• Commitment to providing high standards of customer service
• Knowledge of data analysis, performance/operations metrics
• Limited service hotel management and financial experience
• IT savvy

Job Location

• Osaka Prefecture

Work Conditions

Job Type Permanent Full-timeSalary Negotiable, based on experienceAverage Salary- ¥8,437