Website Lendlease
Concierge
London
About The Company.
Lendlease was founded 60 years ago, born out of a vision to create a company that could successfully combine the disciplines of construction, development and investment.Today, they work closely with clients, investors and communities in Europe, Australia, Asia, and the Americas to create better, sustainable places that leave a positive legacy and inspire and enrich people’s lives worldwide.
Job Description.
Our Concierge team is dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge team does wonder to enhance customer experiences, making their time in the community much more enjoyable. Success for a Concierge is defined by providing the ultimate experience to every customer.
Responsibilities.
- Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.
- Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).
- Personalise each interaction to maximize the customer experience.
- Anticipate the needs of our customers and seek creative ways to exceed expectations.
- Manage all incoming inquiries and warmly transfer them to the appropriate party.
- Act as liaison between customers, guests, and Lendlease employees.
- Actively seek ways to resolve issues or concerns with customer and business needs.
- Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.
- Build a sense of community, so residents feel comfortable and “at home.”
- Adapt to constantly changing situations and personalities, ensuring quality service to all customers.
- Project warmth, care, and concern for all, along with proper etiquette.
- Maintain an organized and inviting front desk.
- Complete all paperwork correctly.
- Process/sort incoming mail.
- Complete all data entry/computer requirements accurately daily.
- Proofread and reviewed all documents and reports to ensure error-free work.
- Organize and coordinate work.
- Other duties as assigned.
Requirements.
- A minimum of one year’s experience in a similar role and/or demonstrated experience in providing high-end customer service in a different environment.
- Savvy computer skills, including the ability to manoeuvre internet searches.
- Stellar phone etiquette, as well as exceptional verbal and written communication skills.
- Prior administrative experience (i.e. answering phones, data entry, drafting written communications, taking messages, etc.).
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