Shatterproof
Product Manager, Platform
DEPARTMENTDIRECT REPORT(S)AtlasNoneTRAVEL REQUIREDLOCATIONLess than 5%RemoteTERMSALARYPermanent$75,000 – $85,000
About Shatterproof
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.
Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.
Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence-based resources related to prevention, treatment, and recovery from addiction.
About Treatment Atlas
Treatment Atlas (“Atlas”) is the first and only web-based platform that allows the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available and feedback on the services reported by other patients. Atlas helps the public navigate to better quality care and supports providers in quality improvement.
The core mission of Shatterproof is to reverse the addiction crisis in the United States and to serve patients and families. Atlas fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care©.
Atlas collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly facing dashboards that allow for easy comparison between facilities. Moreover, Atlas promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and Atlas is an initiative overseen by a cross-functional team, composed of operational, research, and stakeholder engagement staff.
THE ROLE
The Atlas team at Shatterproof seeks a Product Manager to support Atlas product efforts. This position is entirely remote.
The Product Manager will oversee efforts related to the TreatmentATLAS.org platform, inclusive of both maintenance and enhancements of the product. The role will build out strong processes for routine maintenance of this platform and oversee timely completions of technical scopes. This work includes working collaboratively with the data team and the Shatterproof IT department to manage all work related to the Atlas platform. This position will be supervised by the Vice President of Treatment Quality and Strategy.
Duties And Responsibilities
- Manage timely organization and execution of Atlas product features, both internal and external. This work includes gathering and documenting requirements, tracking progress, and regularly reporting on statuses to meet project deadlines.
- Manage routine testing of and quality assurance practices for the Atlas website, inclusive of building out approaches and procedures to optimize and mature our work
- Monitor key performance metrics against set targets and track progress towards project goals. Identify strategies to increase user acquisition and conversion.
- Manage the Patient Experience Survey, collected through a crowdsourced approach on the Treatment Atlas website, to include review and publication of responses
- Oversee Drupal website content updates
- Build standardized processes for daily project functions
- Collaborate with Atlas data staff and others on related tasks. Interface with external vendors as needed.
- Perform other related coordination and support tasks for the team as assigned
EDUCATION AND EXPERIENCE
- Minimum of 5-7 years of work experience in healthcare data, management, and technical support
- Bachelor’s degree in statistics, economics, public health, mathematics, or related behavioral or social science fields is required
- Knowledge of the substance use disorder treatment system a plus.
- Demonstrated experience managing large technical projects, including knowledge of Agile or other project management methodologies
- Experience working in Drupal for website projects
- Strong attention to detail, especially in documenting program processes and progress
- Ability to balance multiple complex workstreams and to adapt in an entrepreneurial and fast-paced environment
- Strong oral and written communication skills
- PMP certification a plus.
- Ability and authorization to work in the US required
- Ability to work Eastern Time Zone hours preferred
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