Coordinator

We are looking for a Coordinator, on a 1 year fixed-term contract, who will join the team in Bologna, Italy, in a hybrid capacity (split of working in the office and from home). You will provide administrative support and deliver great customer service to new and existing customers, ensure quality documentation, and professional communications in a timely and friendly manner.

This is a great opportunity for an individual looking to break into a new industry, and learn about the food certification business!

• Issuing quotes to clients quickly and accurately, ensuring that the company meets the target profit margin requirement
• Liaising with customers and local auditors
• Working closely with colleagues to streamline the certification process
• Issuing certificates to clients, as well as communicating with clients regarding the expected TAT of their certificates
• Handling certificate amendments based on client needs
• Issuing invoices to clients quickly and accurately, minimizing credit notes
• Assisting with debt collection activities
• Assisting other colleagues as needed

• Experience in customer service or administrative roles
• Proficient in Italian and English (Written and Spoken)
• Efficient and effective communication skills
• Problem solving skills
• Proactive attitude
• High attention to detail
• Flexible and adaptable approach
• A positive, can-do attitude.
• Ability to empathise with colleagues and clients

What NSF can offer you:

In this Coordinator role you will be part of a close knit, friendly, and supportive team who support the business across a wide range of related safety standards. You will be joining a great team of hard-working individuals who will share their knowledge to quickly help you to become one of them.

This role also offers the flexibility for you to split your time between working in the office based in Bologna, and working from home.

Apply now by sending us your CV and cover letter. Come join our team. We look forward to hearing from you!

#LI-DNI

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.