Receptionist

• Take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience.
• Delivery of all core front-of-house services such as sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events to ensure the visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations
• Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport to support customers
• Daily liaison with one-team partners, such as security and janitorial teams, on the coordination of meetings and events
• Provide timely, accurate & personalized responses to meetings and events enquiries
• Work flexibly in different settings as part of a team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a crucial component in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming or outgoing mail and courier services, site inspections, and one-off or administrative tasks.

Experience

• Experience in reception, concierge or related field
• Languages required: German (advanced), English
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience working within a high-profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very great attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism and be an ambassador of the team.
• Be an excellent team player who wants to go above and beyond for each other.

Benefits

• You’ll join an entrepreneurial, inclusive culture—one where they succeed together – across the desk and around the globe.
• Where like-minded people work naturally together to achieve great things.
• Their Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

Aimglo Say

You (as a candidate) can see the above post on the Receptionist Job as additional information for learning and work in a strategic environment.